Exams from Home

We recognize the difficult nature that COVID-19 has placed on educators, administrators and businesses. In an effort to support customers and individuals to continue their education online in these extraordinary times, Certiport has developed a home-based assessment solution that allows for administered exams that Test Candidates can take from home.

Update: We are pleased to announce that Certiport Exams from Home will continue to be offered through June 30, 2021. We continue to recommend that the ideal testing environment is in the classroom, however, with many schools requiring remote learning or hybrid environments, Certiport has the solution to accommodate your situation. 

It is our hope that this “Certiport Exams from Home” solution will allow individuals to continue their education experience and complete the school year with an industry-recognized certification for their future college and career success.

Note: Exams from Home is available only where permitted by law.

Exams from Home | Exam Administration | Test Candidates | Checklist | Exams List | Support

What is Exams from Home?

See information about the solution and how it differs from a traditional native environment in a classroom or training center.

What are my options?

Get the details on our different delivery models and services.

What do I need to know before I begin?

User training and technical requirements for the solution along with other important info.

How/Where do I schedule?

There are different ways to schedule depending on your region, the exam language, the number of candidates you are scheduling, and whether or not the candidate needs an accommodation.

Exams from Home | Exam Administration | Test CandidatesChecklist | Exams List | Support

Frequently asked questions

Q: What if I have not received my session hyperlink by the time our scheduled session has begun?
A: We will be sending out most links and session information at 8 am MT (Mountain Time) the business day prior to the exam session (Monday session info will be sent on Friday). If you have not received your link within an hour of when your session is set to begin, please contact your Certiport representative or see our support page.

Q: Why are there so many different ways to schedule an exam?
A: The virtual machines (VMs) vary in power, times active, and are reused throughout a single business day. Therefore, one size does not fit all for our exams; they must be scheduled accordingly so we can match the correct technology with the correct exam environment, and support as many Centers and Test Candidates as possible.

Q: Does the Test Candidate need the software installed on their personal computer for LITA (Live-in-the-Applicaton) exams?
A: No. The required software for Microsoft Office, Adobe Creative Cloud, or Autodesk will be installed on the virtual machine that the Test Candidate connects to via hyperlink.

Q: Do different exam programs require different levels of bandwidth?
A: No. The burden of the exam delivery software (Compass), the operating system, and the locally installed software (if applicable) is moved to the cloud in Exams from Home. Generally, the faster things change/refresh on the screen, the higher the data transfer rate will need to be (for example, streaming a video would require far more bandwidth than viewing a photo). In the case of Exams from Home, this would primarily be download speed because the virtual machine is sending the information from the remote desktop to the Test Candidate’s computer via the browser window. Therefore, all programs delivered in Exams from Home have the same requirements. 5Mbps download speed is where we landed for the best testing experience for a Test Candidate, and 10Mbps for a Self-Service Exam Administrator.

Q: Do we have to use Exams from Home?
A: No. With a worldwide network of testing centers, we rely on individual test centers to determine what is best based on their particular circumstances and to comply with all applicable laws, mandates, and restrictions. If your local restrictions are such that in-person sessions are now permitted, and you believe that you can administer exams in the best interest of the health and safety of all persons and parties involved, then feel free to use our traditional (native) delivery solutions.

Q: The Test Candidate requires an ADA accommodation; can I still apply for one with Exams from Home?
A: Yes, this is supported through the Single-Service model. Certiport is committed to ensuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Certiport is committed to providing access for all individuals with disabilities.

Certiport and its Authorized Testing Centers require advance notification of requests for accommodations as well as a reasonable amount of time to review and implement such requests. Certiport and its CATC's are not obligated to accommodate examinees with language limitations unrelated to a documented disability (e.g., English as a second language, literacy) nor to provide unlimited time for the completion of exams that are designed to certify not only knowledge but also efficiency in the use of computers. For more information see our ADA page.

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