Support for test candidates

Looking for a test center?

Use the Certiport Authorized Test Center Locator to find a test center near you.

Test Candidates are still able to take English certification exams in North America through our new Exams from Home solution. Please use the Locator tool above to find the nearest Certiport Authorized Testing Center to you.

For exams other than English or areas outside of North America, please contact the Solution Provider in your region.

Note: Our Centers and Partners are independently owned and operated and may be closed, have reduced hours, or varied participation in Exams from Home during the unprecedented time of COVID-19.

Follow these steps to resolve any issues that may arise related to your testing experience.

Step 1: Check the FAQs

Read answers to the most frequently asked questions about testing with Certiport.

Step 2: Learn how your Test Candidate account works

Your Certiport Test Candidate account provides access to all system functions for test takers — everything from using exam vouchers to printing certificates. Learn more »

Step 3: Contact customer service

If you still have questions, contact customer service: