Support for Certiport Authorized Partners (CAPs)

Follow these steps to resolve any issues that may arise related to your testing experience.

Step 1: Check the FAQs.

Read answers to the most frequently asked questions about testing with Certiport. Download the quick reference guides for more detailed information.

Step 2: Verify system compatibility.

Specific requirements must be met to ensure our certification exams and practice tests are delivered in a compatible and consistent environment. View technical requirements by certification program

Step 3: Learn how your Test Candidate account works.

Your Certiport Test Candidate account provides access to all system functions for test takers — everything from using exam vouchers to printing certificates. Learn more

Step 3: Contact customer service

If you still have questions, log in to your Certiport account and view the Contact Us page.