Support for Certiport Authorized Partners (CAPs)

Follow these steps to resolve any issues that may arise related to your testing experience.

Step 1: Check the FAQs.

Read answers to the most frequently asked questions about testing with Certiport. Download the quick reference guides for more detailed information.

Step 2: Verify system compatibility.

Specific requirements must be met to ensure our certification exams and practice tests are delivered in a compatible and consistent environment. View technical requirements by certification program

Step 3: Learn how your Test Candidate account works.

Your Certiport Test Candidate account provides access to all system functions for test takers — everything from using exam vouchers to printing certificates. Learn more

Step 3: Contact customer service

If you still have questions, log in to your Certiport account and view the Contact Us page. You may need to log in first and click the link again.