Frequently asked questions
Q: Does the Secure Browser require Admin Rights to download?
A: The Secure Browser for Windows and Mac is not an installed program, it’s a few files temporarily running in memory during the session and should not require Admin Rights to execute. However, permissions or parentals access controls could be implemented within a browser or security software to prevent browser downloads or the execution of program files, and such permissions would need to be relaxed temporarily to allow this to occur. For Chromebooks, the app is installed locally, and managed devices may require the app to be allowed to install, or be pre-installed by an IT Admin.
Q: On Chromebooks, does it matter if I used a different browser to obtain the app than I am using to run my session?
A: No. The Secure Browser will simply launch within the browser that is currently set as default. We recommend selecting a supported browser, setting it as default, and sticking with it throughout the entire EFH experience.
Q: How do I communicate during exam launch?
A: A chat feature is part of the secure browser. You can click on the minimize button or the blue "Hide Chat" button to show/hide chat and communicate with the Exam Administrator (Proctor) outside of the timed portion of the exam.
Q: If Chat is minimized and muted and I receive a message, how will I know?
A: You will not be notified in this scenario. Should you choose to both mute and hide Chat, maximize it again to check for any missed messages. If you have Chat minimized but not muted, you will still hear the notification sound if you receive any messages but would have to maximize Chat in order to view them.
Q: What happens if I try to join a session before the session is active or after it has ended?
A: You will be met with an “Access code is not active….” message. If you log in during the session but your Exam Administrator (Proctor) is not ready, you will sit in the Lobby until they have opened the session.
Q: What if I have not received my session info by the time my session has begun?
A: If you have not received your session info one hour before the start of your scheduled session please contact your Exam Administrator (Proctor) immediately.
Q: In Autodesk (ACU), "Alt+Tab" is not working to switch between the exam and the application, what can I do?
A: When taking ACU exams in English (ENU), you may use the icons on the toolbar located on bottom of the screen to navigate quickly between Compass and the ACU application. Please review the tutorial for detailed information on the new toolbar. If for any reason the toolbar fails to move you back and forth between the exam and the application, the keystrokes below can be utilized.
- Windows: ALT+PageUp or ALT+PageDown
- Mac: Opt+FN+ up arrow
- Chromebooks: You must use the Autodesk toolbar
*Note: If you are using a Windows laptop or mini-keyboard that does not have dedicated PageUp and PageDown keys they will need to add the Function (Fn) key to your keystroke. Example: Fn+ALT+PageUp or Fn+ALT+PageDown.
Q: What is video conferencing software used for?
A: Third-party video conferencing software may be used by your Exam Administrator (Proctor) to communicate with you (outside of the timed portion of the exam or in the event of a technical issue). It may also be used for checking your identity and your exam environment for compliance. It will never be used to communicate with a Certiport representative. Using such software will occur simultaneously with your separate virtual session(s) occurring within the browser. Note that using video conferencing or other software may put an additional burden on your bandwidth that may exceed the baseline technical requirements we have set forth for the Exams from Home solution. Certiport's Technical Support team will also not be able to troubleshoot any issues related to third-party software use.
Q: I require an ADA accommodation; can I still apply for one with Exams from Home?
A: Yes. ADA accommodations are supported in the Exams from Home solution in the form of extended testing time for pre-approved candidates. However, accessibility tools such as JAWS and other screen readers are not supported in Exams from Home. Certiport’s Compass for Windows and Compass for Mac locally installed solutions still support all forms of accommodations detailed on our ADA page.