Certiport test accommodations
Certiport is committed to ensuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Certiport is committed to providing access for all individuals with disabilities.
Certiport and its Authorized Testing Centers require advance notification of requests for accommodations as well as a reasonable amount of time to review and implement such requests. Certiport and its CATC's are not obligated to accommodate examinees with language limitations unrelated to a documented disability (e.g., English as a second language, literacy) nor to provide unlimited time for the completion of exams that are designed to certify not only knowledge, but also efficiency in the use of computers.
Accommodations may include:
- Extended testing time
- A separate testing room
- A reader and/or recorder
Test accommodations are individualized and considered on a case-by-case basis. Consequently, no single type of test accommodation would necessarily be appropriate for all individuals with disabilities.
How to apply for accommodations
- Accommodations can be requested online using the “Reasonable Adjustments Request System”. The Reasonable Adjustments Request System is a secure, on-line system for requesting accommodations and submitting supporting documentation.
- If you are a first-time user to the request system, you will need to use your Certiport username and create a password. If you do not have a Certiport username, please click here to create one. Please note that the system requires that you have an active email account.
- Once you have logged in to the system, you may request accommodations by clicking on the “Start A New Request Here” button and following the directions in the request system.
- The final step (step 6) will require you to upload supporting documentation. See the documentation guidelines below.
- After you have uploaded the necessary documents, click the “Submit” button at the bottom of the page. You will receive an email from the system notifying you that your request has been submitted.*
- Please allow 10 business days for us to review your materials.
- After your request has been reviewed, you will receive an email to notify you that a determination has been made. The determination letter will appear on step 6 of your request in the “My Documents” section.
*If you are under 18 years of age or have a legal guardian, you will need to have your parent/guardian complete the Guardian Consent Form and upload this document on step 6 of your request. This form is available in the “My Forms” section of step 6 of your request.
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Process to apply using the paper request forms
If you prefer to use the paper request process to apply for accommodations, you must submit the Exam Accommodation Request Form. Please print and fill out the form, then fax the completed form and documentation to: 801-492-4160. You may also mail the completed form to: Certiport, Inc., Exam Accommodations Department, 5601 Green Valley Dr., Bloomington, MN 55437. Note: We do not accept e-mail submissions.
To ensure proper processing of your paper request for accommodations, please verify:
- Certiport Username: Your correct username must be supplied on the form. If you have not already set up an account, you can do so by selecting "Register" on the Certiport Home page.
- E-mail Address: Certiport will process your request and notify you by e-mail of the status of your accommodation within ten (10) business days. Verify your e-mail address is listed correctly on the form to ensure you will receive all notifications.
- Supporting Documents: You must provide current documentation of your condition and a rationale for the requested adjustments. See page 3 of the Request Form for guidelines.
Please allow up to ten (10) business days for forms to be reviewed and processed.
For test candidate requests for accommodations outside of the US please contact an international partner in your country.
Scheduling your exam with accommodations
Examinees approved by Certiport must notify the CATC of the disability accommodation when scheduling the exam. Accommodations requiring a separate testing room or a reader/recorder, require the examinee to schedule in advance as well as present the CATC with Certiport's approval.
Documentation guidelines for requesting accommodations
Certiport is committed to ensuring access to testing programs for all individuals with disabilities. Certiport provides accommodations to individuals with documented disabilities who demonstrate a need for such. For example, applicants with documented medical, sensory, motor, psychiatric or learning conditions may request extra testing time or a separate testing room. It is essential that the documentation provide a clear explanation of the current functional limitation and a rationale for the requested adjustments.
Detailed documentation guidelines
All candidates who are requesting reasonable adjustments must provide current documentation stating their disability and rationale for the requested adjustments.
How old is your supporting documentation?
||Maximum age of documentation
|Learning and other Cognitive Disorders (dyslexia)
|Attention-Deficit/Hyperactivity Disorder (ADD/ADHD)
|Psychological and Psychiatric Disorders
|Physical Disorders and Chronic Health Conditions
One or more of the following documents should be submitted with the applicant’s request form:
- Educational or psychological report
- Current or recent school-based special education plan
- Detailed letter from a qualified professional that describes the disabling condition, functional limitations, and rationale for the requested adjustments
Any documentation that is submitted must:
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- Include a clear diagnosis
- Be printed on the evaluator’s or school’s official letterhead
- Be signed and dated by the evaluator, doctor, or school official
- Provide information on current functional limitations that are likely to affect the candidate’s ability to take the exam under standard conditions
- Provide a specific rationale for each requested adjustment
Use of a reader/recorder
Most Certiport exams offer the ability for candidates to navigate through the exam without using the mouse. Because Certiport delivers computer-based exams, some of which contain simulation content, mouse and keyboard constrained persons may also be accommodated with extended testing time and a reader/recorder in accordance with the following procedures.
Approved examinees may engage a reader/recorder of their own selection and at their own expense, to perform the exam tasks on their behalf:
- Upon receipt of written approval by Certiport, accommodated examinees must schedule to take the exam(s) at the selected Certiport Authorized Testing Center (CATC) at least 24 hours in advance. The examinee must notify the CATC of the special accommodation requirement at the time of scheduling.
- Upon arrival at the Authorized Testing Center, examinees must present Certiport's approval of the accommodation.
- CATC's must provide dedicated proctor oversight for the examinee and reader/recorder for the entire exam duration. The assigned individual may not proctor other examinees during this time.
- Proctors must provide the following instructions and rules for the reader/recorder to follow during the exam and insure that reader/recorders perform only those actions outlined.
The examinee may direct the reader/recorder to use the mouse by giving explicit step-by-step instructions. The reader/recorder may not prompt the examinee in any manner and is limited to perform one mouse click per single direction from the examinee. Communication between the examinee and reader/recorder is limited to clarification of instructions only.
- Certiport Authorized Testing Centers will handle violations of test taking rules in accordance with Certiport's existing policies and procedures.
For additional information regarding this policy, please contact customer service.
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