Important scheduling details
Please review the information on this page and determine the actual number of committed Test Candidates carefully in your session request. Below is a summary; detailed scheduling instructions are found on the Exam Administrator (Proctor) guide and reviewed in this training video.
Important: Payment per seat will be locked upon session submission, so we ask that you only create exam sessions for the number of Test Candidates that will actually attend. No-shows waste a valuable seat another Test Candidate could have used, but you can update the number of participating Test Candidates up to an hour prior to the session start time.
- Review all user training and technical requirements prior to scheduling your first session
- The person scheduling the session does not have to be the Exam Administrator (Proctor), but does have to be associated to your Certiport Authorized Testing Center (CATC). Within the calendar tool, Certiport Organization Administrators can see all sessions scheduled for the center, Exam Administrators (Proctors) can only see the sessions that they created
- CATCs can schedule at their convenience down to a minimum of 1 hour in advance of the actual session start time
- You cannot schedule out past 30 days
- The exams scheduled can be a mix and match of any program, suite, or version year (up to five different exam titles)
Session time (LITA exams only)
When using the Compass Cloud solution please note that there are two time limits you need to be aware of when delivering Live-in-the-Application (Adobe, Autodesk, or Microsoft Office Specialist) exams. Only Live-in-the-Application (LITA) exams employ the use of virtual machines on Compass Cloud, so Session time is only applicable to that type of exam delivery, but all Test Candidates must arrive and be ready to test at least 5 minutes prior to their scheduled start time no matter which exam they are taking.
- Session time: the amount of time the virtual machine is active (approx 2 hours) or until the Test Candidate finishes the exam and disconnects from the session
- Exam time: the actual timed portion the Test Candidate has to complete the certification exam - between 45-60 minutes for all standard exams
Session time is used by the Test Candidate to log in, review the tutorial, ask the Exam Administrator (Proctor) any questions, review their results, send feedback, or to complete other similar tasks. If the Test Candidate begins later than 30 minutes to their scheduled session, they will be locked out and need to reschedule their exam as there may not be enough overall time to complete all tasks as well as the exam itself.
Important: It is imperative that Test Candidates with ADA accommodations that are taking Live-in-the-Application exams do not start their exam late or they may run out of session time.
How to schedule your session
When ready, use a method below to schedule your Compass Cloud session:
Global Users:
Scheduling a session as a Certiport Organization Administrator or Organization Member: Log in and change the selection under the "Welcome!" in the dropdown at the top of the page to Org Admin or Org Member. Mouse over the "Exam Delivery" tab and click the dropdown menu item for "Compass Cloud: Create Sessions" and then click the "Create and manage exam sessions" button to be taken to the calendar dashboard tool.
Scheduling a session as an Exam Administrator (Proctor): Log in and change the selection under the "Welcome!" in the dropdown at the top of the page to the Proctor role. Under the "Create and Manage exam sessions" section on the page, click on the blue heading for "Compass Cloud - In classroom proctoring" and then click the "Create and manage exam sessions" button to be taken to the calendar dashboard tool.
Please Note: You may be asked to log in again after clicking the "Create and manage exam sessions" button. You will use the same username & password as you do for the Certiport website.
Creating an event
All roles: Click the "Create session" button. Enter your session name and details and click "Next" to enter your exam details. After submitting a scheduled event, you will receive a confirmation email within 5 minutes with additional instructions.
Important: See the Exam Administrator
training video or the
user guide for a detailed walkthrough of using the calendar dashboard tool.