Frequently asked questions
Important: The following are basic FAQs about Compass Cloud. Please review the training, guides, and FAQs on the Exam Administrator (Proctor) and Test Candidate pages for detailed use of the software and its features.
Q: Does Compass Cloud require Admin Rights to run?
A: Windows and Mac users will need local admin rights to install the Compass Cloud desktop app. Chromebook users will need to download the Compass Cloud app from the Play Store. Managed devices may require that a local IT Admin allow the Chromebook app to be installed or install it on your behalf.
Q: Can we use vouchers in Compass Cloud?
A: Yes, vouchers that your CATC has purchased and are available for use can be used as a payment method when scheduling your exam session. However, vouchers that are assigned to Test Candidates, vouchers with retakes, and vouchers from our Store are not supported at this time.
Q: Can we install Compass Cloud on the same workstations we have Compass for Windows or Exams from Home?
A: Yes. These all work independently from each other and will not cause any interference.
Q: Is the calendar scheduling tool the same one we use for Exams from Home?
A: No. The Compass Cloud calendar tool is completely separate from the EFH calendar tool.
Q: Can we use a webcam with the new group proctoring feature to administer exams remotely?
A: No. The Compass Cloud software is only available to use onsite/in-person at CATCs and does not have an Admin VM that can view the Test Candidate's desktop or communication features such as Chat. All in-person Exam Administration policies must be enforced when using Compass Cloud.
Q: The Test Candidate requires an ADA accommodation; can I still apply for one with Compass Cloud?
A: Yes. ADA accommodations are supported in the Compass Cloud solution in the form of extended testing time for pre-approved candidates. However, accessibility tools such as JAWS and other screen readers are not supported. Certiport’s Compass for Windows and Compass for Mac locally installed solutions still support all forms of accommodations detailed on our ADA page.
Note: With Compass Cloud, there is nothing additional that needs to be performed for ADA that must be selected when scheduling an exam session for a Test Candidate with an accommodation. Simply schedule a Test Candidate that is already approved for an accommodation, and they will have extended time when they launch their exam. If a Test Candidate does not have extended time but has been approved, please contact Customer Service (it can take up to 10 days after submitting an ADA request and all supporting documentation to be approved).
Q: Can we schedule a mix of ADA-approved Test Candidates along with regular-time Test Candidates in one scheduled exam session event?
A: Yes. Since the accommodation approval “flag” comes from the Test Candidate’s user account profile, Compass Cloud will adapt to the different types of exam lengths and stay active as long as required (or until the exam time runs out). It is imperative that ADA Test Candidates that are taking Live-in-the-Application exams do not start their exam late or they may run out of session time.