Exams from Home

Exams from Home | Exam Administration | Test Candidates | Checklist | Exams List | Updates & Support

Certiport Exams from Home

The Certiport Exams from Home online solution was initially created in 2020 as a result of the COVID-19 pandemic. This resource enabled teachers to provide classroom-like assistance as they delivered secure remote testing.

With the newest iteration of Exams from Home, educators will continue to utilize a shared-screen approach that enables assistance to remote test candidates, but can now administer exams as soon as one hour after the event is scheduled, all with increased security and availability.

We encourage certification testing to be done onsite at a Certiport Authorized Testing Center using Compass for Windows or Compass for Mac, and to only use the Exams from Home solution if in-person testing is not possible. 

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Learn about Exams from Home

Get details about Certiport's Exams from Home (EFH) solution and prepare for your first session by reviewing all of the sections on this page.

Exams from Home | Exam Administration | Test Candidates | Checklist | Exams List | Updates & Support

What is Exams from Home?

See information about the solution and how it differs from a traditional native environment in a classroom or training center.

What are my options?

Get the details on our delivery model and options.

What do I need to know before I begin?

Important info for the solution including links to user training and more.

How/Where do I schedule?

Learn about the Exams from Home calendar and event creation.

Exams from Home | Exam Administration | Test CandidatesChecklist | Exams List | Updates & Support

Frequently asked questions

Q: What if I have not received my session emails by the time our scheduled session has begun?
A: After creating an event in the calendar, the two emails will be sent almost immediately. If you have not received them within 5 minutes, check your email/spam filters and if you still cannot locate them, return to the calendar, locate your session event, click on the "More" button and then choose "Send confirmation email" to generate the emails again. If you continue to experience issues receiving your communications, please delete the session and create a new event.

Q: Does the Test Candidate need the software installed on their personal computer for LITA (Live-in-the-Application) exams?
A: No. The required software for Microsoft, Adobe, or Autodesk, as well as the Compass software, will be part of the exam session and served through the Certiport Secure Browser.

Q: Do different exam programs require different levels of bandwidth?
A: No. The burden of the exam delivery software (Compass), the operating system, and the locally installed software (if applicable) is moved to the cloud in Exams from Home. Generally, the faster things change/refresh on the screen, the higher the data transfer rate will need to be (for example, streaming a video would require far more bandwidth than viewing a photo). In the case of EFH, this would primarily be download speed because the virtual machine is sending the information from the remote desktop to the Test Candidate’s computer via the browser window. Therefore, all programs delivered in Exams from Home have the same requirements. 10Mbps download speed is where we landed for the best testing experience for Test Candidates and Exam Administrators (Proctors).

Q: Do we have to use Exams from Home?
A: No. With a worldwide network of testing centers, we rely on those individual centers to determine what is best based on their particular circumstances and to comply with all applicable laws, mandates, and restrictions. If your local restrictions are such that in-person/onsite sessions are now permitted, and you believe that you can administer exams in the best interest of the health and safety of all persons and parties involved, then feel free to use our traditional (native) delivery solutions.

Q: The Test Candidate requires an ADA accommodation; can I still apply for one with Exams from Home?
A: Yes. ADA accommodations are supported in the Exams from Home solution in the form of extended testing time for pre-approved candidates. However, accessibility tools such as JAWS and other screen readers are not supported in Exams from Home. Certiport’s Compass for Windows and Compass for Mac locally installed solutions still support all forms of accommodations detailed on our ADA page.

Note: With the current iteration of Exams from Home, there are no longer special calendar blocks for ADA that must be selected when scheduling an exam session for a Test Candidate with an accommodation. Simply schedule a Test Candidate that is already approved for an accommodation, and they will have extended time when they launch their exam. If a Test Candidate does not have extended time but has been approved, please contact Customer Service (it can take up to 10 days after submitting an ADA request and all supporting documentation to be approved).

Q: Can we schedule a mix of ADA-approved Test Candidates along with regular-time Test Candidates in one scheduled exam session event?
A: Yes. Since the accommodation approval “flag” comes from the Test Candidate’s profile, EFH will adapt to the different types of exam lengths and stay active as long as required (or until the exam time runs out). However, this scenario will require the Exam Administrator (Proctor) to potentially stay monitoring the Test Candidates with accommodations through the Certiport Dashboard for a significant time longer than regular-time Test Candidates.


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