Frequently asked questions (FAQs)
I have lost my Username and/or Password, how can I recover them?
Please use the Login Assistant. If you need additional help, contact customer service.
How do I apply for ADA Accommodations?
Please review the procedures and conditions outlined on our Accommodations page.
Can the expiration date of licenses, inventory, or vouchers be extended?
No. Once the expiration date is reached, new vouchers, inventory, or licenses must be purchased. Please review our Voucher Policies page, or contact your Territory Representative for more information.
How do I purchase vouchers, inventory, and/or licenses for certification exams and/or learning products (practice materials)?
There are several options, depending on the product and customer:
- For Test Candidates inside North America: If you are looking to purchase a voucher, you may find out more in our Buy section.
- For Test Candidates outside North America: If you are looking to purchase a voucher, contact the Solution Provider in your area.
- For CATCs (Certiport Authorized Testing Centers) inside North America: After an initial order you may purchase additional products through the Certiport website under the Organization Administrator role by clicking on the "Purchase" tab. You may also contact your Territory Representative and place the order directly.
- For CATCs (Certiport Authorized Testing Centers) outside North America: Contact the Solution Provider in your area.
How do I print a voucher?
There is no method for printing out an official paper version of an online voucher code, but there are ways you could look up voucher codes in order to screenprint them, or to copy and paste into another program such as Word or Excel. See below:
- For CATCs: Log in as an Organization Administrator or Organization Admin, mouse over the My Certiport tab, click on the dropdown for vouchers, and a table will appear with all vouchers purchased by the CATC. This list will show vouchers whether they are assigned to a Test Candidate or not, and whether they have been redeemed or not. You may also click on the detail button to see who they were assigned to.
- For Test Candidates: Log in as a Test Candidate and your vouchers will show at the top of the page just under the support contact information. Please note that only vouchers that have been assigned will show up here.
What is the difference between the MOS 2013, 2016, and the Microsoft 365 Apps & Office 2019 exams?
Our project-based testing that began with MOS 2013 provides industry-leading assessments of skills and knowledge by giving students and professionals real-world exercises to appraise their understanding of Microsoft Office.
Project-based exams eliminate the pool of questions in favor of a single project for 2013, or multiple smaller projects for 2016. MOS Microsoft 365 Apps & Office 2019 exams continue the tradition of MOS 2016 with smaller projects, but with new features to account for changes to the software and demands in the market. The Test Candidate then employs all their skills to create a Word document, Excel spreadsheet, Access database, etc., from scratch or a predetermined baseline. Provided with a set of guidelines, this serves to mimic more of what a user would actually encounter when using the program in the real world.
See our Objective Domains page for detailed info on any of our exams.
Where do I find information about digital badging?
Acclaim is the digital badging platform used by Certiport. It helps students move forward professionally by quickly establishing credibility for opportunities in higher education and the job market. Each badge contains verifiable data that tells employers and admission committees what you did, who says you did it, and why it matters. Digital badging
is available for most of our certification programs.
How do my students access their vouchers when taking a test?
The best practice would be to pre-assign the voucher, or to have the voucher code printed or written down for a Test Candidate prior to sitting for an exam.
Note: In Compass for Windows, a Certiport Organization Administrator can log in to the software and click on the "Inventory" setting. Under the Vouchers section, you can click the orange "detail" button and see a list of vouchers including the names of Test Candidates (if they have been assigned). For other exam delivery software, it can be minimized as long as an exam is not in progress, which would allow you to navigate to www.certiport.com, log in, and look up a voucher code.
How do I access my transcripts and certificates?
Log in, change your role to Test Candidate, and click on the "My Transcript" tab. Here you can view your Score Reports, or print online copies of any certificates earned by clicking on the "PDF" links (only certificates that are fulfilled by Certiport can be printed). For additional information on transcripts and certificates, read the Using your test candidate profile page.
How do I locate my MC ID (Microsoft Certified Identification) and Access Code?
Where do I find more information about the Microsoft Imagine Academy Certification benefit?
What are Certiport's policies on Exam Retakes, Exam Security, and Exam Scoring?
My Retake Voucher is not working. What might be the cause?
Is it true that earning certain certifications count as college credit?
Yes! Please refer to our ACE college credit
page to find out more about this program, and which certifications currently qualify for credit.
I am a Test Candidate. How do I locate a Certiport Authorized Testing Center?
Where can I find the number of questions and time limits for each exam?
Where can I view the exam tutorials that appear before a certification exam without actually launching an exam?
Refer to our Exam Tutorials page. Tutorials are available for all of our exams.
Where can I find information about current, new, and upcoming Certiport certification exams and learning products?
Refer to our Product Releases page. This page also details the available localizations for any given exam or practice test.
Where can I find information about the specific subjects that each certification exam covers?
The measurable skills covered within each exam are called Objective Domains. Please view our Objective Domains page.
Where can I find information about how a certifcation examination is made?
We have detailed information devoted to this topic in the About us
section of our website.
Where can I find information about how my exam is scored?
located within our developing a certification examination pages contain a wide variety of topics including scoring.
I have a question about a specific item or scoring of an item on an Adobe, ACU, ACP, or MOS exam.
The most common inquiries we receive about specific exam items are detailed in the certification examination development FAQs
Where can I find information about simulations including simulations in Mac environments?
located within our developing a certification examination pages contain a wide variety of topics including simulations.