For additional support topics, please see our Test Candidate FAQs page.
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Use mnemonic devices to assist you in remembering questions, tasks, projects, or individual elements. It has been proven through the use of functional MRI technology when mapping the centers of the brain that our memories do not just come from one place. The more that you can associate things you want to remember with structures that already exist in your mind, the easier it will be to remember them. Information is easier to remember when you link it to something you already know, even if they are unrelated. The more silly, strange, or visceral the scenario, the more likely you'll remember it.
A tutorial is a set of instructions appearing prior to an actual exam that provides help on topics such as navigating through an exam, marking a question for review, or understanding Live-in-the-Application and/or project-based elements. See our Exam Tutorials page for a list of available offline tutorials so you can review them outside of exam time or class time.
Certificates are mailed within a few days of passing exams to the address placed in your Test Candidate Profile. Allow up to 4 weeks for delivery within the U.S. and up to 6 weeks outside of the US. If the certificate is not received within this time, contact us or one of our Solution Providers.
If the CATC where the candidate took the exam has signed a site license, candidates are responsible for printing their own certificates, or the candidate can order an Official Certification through their Test Candidate account. Contact your Certiport Authorized Testing Center Administrator if more information is needed.
If you have been asked to register for an Exam Group, you may do so by entering the Exam Group ID into your Test Candidate account.
By joining an exam group you acknowledge that your exam results, along with certain personal information, may be made available to the owner of the exam group, the test center or institution.
Note: You still must select/enter the Exam Group ID each time you take an exam.
Refer to the Voucher policy page to view policies surrounding the use of all voucher types.
For Test Candidates within the U.S.
Contact the Certiport Authorized Testing Center (CATC) before purchasing a voucher to ensure you are aware of its policies. If the CATC instructs you to obtain your own voucher, you may purchase a voucher by following these instructions:
For Test Candidates outside the U.S.
Contact the CATC directly for pricing. For first-time buyers, contact a Solution Provider in your area.
As a Test Candidate:
Note: Exam vouchers should be assigned to a Test Candidate to avoid potential fraudulent redemption. Assigning a voucher can also save time by not having to enter the code during the exam launch process.
As a CATC:
Please take note of all exam administration policies. The exam must be taken through a Certiport Authorized Testing Center (CATC). Contact the desired CATC to schedule your exam and to ensure they are set up to administer it. Follow these instructions to take the exam:
If you have not previously registered with Certiport, click the Register button next to "New User" within the software and follow the instructions to create a new account. Once registered, you will enter your Certiport Username and Password into the exam delivery software to begin the process.
Note: We recommend you create your profile and have your Username and Password ready prior to sitting for the exam. Register now
If you pass the exam, you will receive a score report and a sectional analysis that can be printed at the testing center. You will also receive an email notification and instructions on accessing your digital transcript. An official certificate will be mailed to the address specified in your personal profile if the certification program is fulfilled by Certiport.
If you fail the exam and your voucher included a retake, the retake code will automatically populate in the payment method field when you go to retake the test (as soon as the retake code has been generated). Retake vouchers expire 30 days after the first exam date.
Once you have a voucher, you may assign it to yourself. While not a requirement, doing so secures the voucher from being redeemed fraudulently.
For digital credentials, please refer to our badging page for more information.
Note: The use of logos has been discontinued.
It is important to note that there is more to taking an exam than just going through the timed portion of the certification exam. Additional time will be required to administer an exam from start to finish with input from both the Proctor/Teacher as well as the Test Candidate. This administrative time combined with the allotted exam time is known as the “Seat Time”. These additional actions may include tasks and logistics such as classroom planning, launching the software, signing in, potentially downloading updates to the software and/or exam content, loading times, reading and agreeing to terms/conditions, completing demographics, reviewing the tutorial, sending in comments, and uploading/viewing the exam results.
For information on general topics when taking an exam including how simulations work, scoring questions, and program specific issues please see our CED FAQs.
Earning multiple certifications from Certiport can lead to additional, stackable credentials. Whether you are just starting out or have already earned several certifications, you can check your pathway progress by logging in to our website as a Test Candidate and clicking on the "My Pathway" tab.
Check out our My Pathway page for more information on the many different credentials we offer.
Refer to our College credit page for information on college credit associated with Certiport's exams.
Certiport is committed to insuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Refer to our Accommodations page for more information and forms required to apply for accommodation of disabilities.
To access the Microsoft certification dashboard you will need your Live (Microsoft) account info and your Microsoft Certified ID which are generated after you register with Microsoft and take a Microsoft exam via your Certiport profile.
To obtain your MC ID in Certiport's systems follow these instructions:
For additional assistance with the Microsoft certification site, get help through Microsoft's moderated certification support forums.
Note: You must sign up for and manage your Microsoft Live account separately from your Certiport account.
If you cannot remember your password, use our password recovery feature. You will be asked to enter your candidate username and answer your secret question. Your password will be emailed to you at the address listed in your Test Candidate Profile.
If you cannot remember your candidate username, contact us or one of our Solution Providers and provide your candidate profile information (e.g., name, email address, mailing address).
In order for a user to be added as a Proctor, they must first accept the Proctor Agreement. This can be done during the registration process by selecting the proctoring purpose on the last screen. If a user did not select this purpose during registration, they can accept the agreement by following these instructions:
To actually proctor for a Certiport Authorized Testing Center, the Organization Administrator must associate you to the center and designate the user as a Proctor:
As part of our ongoing effort to enhance the value of Certiport certification, certain security measures are in place to protect the integrity of the exams. Familairize yourself with all of the Exam Policies, including the Candidate Non-Disclosure Agreement, Retake Policies, and Security Procedures.
An important part of the certification exam development process is to review each exam question to ensure technical accuracy, clarity, relevance, and absence of ambiguity and bias. In the event you believe a particular exam item is not valid, you may request an evaluation of the item. Read the Grievance policy.
View Exam retake policies for all exams.
Achieving the Expert or Master distinction gives you the power to market your skills from the most widely used business platform in the world. Companies pay Microsoft Office Specialists 12 percent more than their non-certified counterparts*.
*According to a study conducted by premier staffing firm, Robert Half International (RHI).
Learn more about becoming a Microsoft Office Expert:
Learn more about becoming a Microsoft Office Master: