System & technology updates: Archive

This page contains a listing of the archive of past updates and release notes.

Compass Cloud BETA: 10-26-23

October 26, 2023 (Required) - Released

See updated details

View Compass Cloud (BETA) detailed release information

Release Overview

Compass Cloud BETA Update Information:

These updates were made available on Thursday, October 26th 2023, Mountain Daylight Time. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally, the following items were released:

**Compass Cloud Release Details**
Titletype	Release Notes
Program list not updating	If you change the language, the program list is not updating to show the appropriate available programs in that language.
Updated error message toasts	Improved error message toasts displayed to the end-user for more clarity if an issue is encountered.
Start session button may not be active	In certain circumstances the “start session” button would not be enabled to start the session. This was a result of the webpage already being loaded, and not auto-refreshed when the session time.

Please Note: Our next planned Compass Cloud release is scheduled for November 16, 2023.

Exams from Home Update: 10-23-23

October 23, 2023 (Required) - Released

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View Exams from Home detailed release information

Release Overview

Exams from Home Update Information:

These updates were made available on Monday, October 23rd, 2023, Mountain Daylight Time. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally, the following items were released:

**Release Details**
Titletype	Release Notes
Ability to quickly resume an exam	If candidate VM is restarted and candidate must resume, they will be taken to the proctor unlock page immediately after logging in.
Automatic refresh after VM restart	Candidate may not realize that they have to click refresh after a VM reboot, so we’ve added an automatic refresh the page when the VM is ready.
Confirmation link may be broken	Fixed issue causing links to be broken.
Enabled ESM Adobe 2023 exam titles	Fixed
Enabled DEU Adobe 2023 exam titles	Premiere Pro (Pr), Photoshop (Ps)
Enabled CHS Adobe 2023 exam titles	Animate (An), After Effect (Ae), Premiere Pro (Pr), InDesign (Id), Illustrator (Ai), Photoshop (Ps)

Compass Cloud BETA: 10-12-23

October 12, 2023 (Required) - Released

See update details

View Compass Cloud (BETA) detailed release information

Release Overview

Compass Cloud BETA Update Information:

These updates were made available on Thursday, October 12th 2023, Mountain Daylight Time. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally, the following items were released:

**Compass Cloud Release Details**
Titletype	Release Notes
Autodesk Legacy support (2021 & 2022)	Autodesk support for legacy exams is now available in all supported languages with Autodesk exams.
Candidate & exam info page now shows payment method	The type of payment for the exam session is now shown on the Candidate & exam info page, so it’s easy to make sure the right payment was added. This will become more useful as we add more support for user-assigned vouchers and retake vouchers.
Mobile support optimization	Addressed issues on the login, group proctoring, Dashboard – create session, next session and proctoring pages.
Language translations and localization	Updated Korean, Turkish, Thai, and Portuguese strings to improve the overall experience.
Auto-Confirm exam session	When exam sessions are created and will start within a short period of time, the session will be automatically confirmed as part of the process.
Error messages to display error codes	Error messages where appropriate will display error codes to help Technical Support more quickly track down the problem.

Exams from Home Update: 9-25-23

September 25, 2023 (Required) - Released

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View Exams from Home detailed release information

Release Overview

Exams from Home Update Information:

These updates will be made available on Monday, September 25th, 2023, Mountain Daylight Time. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally, the following items were released:
enhancements and some bug fixes.

**Release Details**
Titletype	Release Notes
Improve logic apps performance	Fine tune performance for AutoProvisionCheck and DestroyMachines.
Enhance Remote Spark Gateway to display status	Indicator should be displayed in the header section of the Lab Monitor - View Sessions page. Display Green tick if health is up. Orange if restarting and Red if down.
Database clean up	Cleaning up the database of excess data to keep it running as quickly as possible.
Exam restart not working after 30 min	Fixed
Create exam session fails after changing language	This error has been fixed and Proctors will no longer receive this message but will see all of the candidates in their session.
Autodesk Support for older exams	Updated the Lab Manager DB to save the Autodesk version. More work is still needed to support these exams.

Compass Cloud BETA: 9-14-23

September 14, 2023 (Required) - Released

See update details

View Compass Cloud (BETA) detailed release information

Release Overview

Compass Cloud BETA Update Information:

These updates were made available on Thursday, September 14th 2023, Mountain Daylight Time. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally, the following items were released:

**Compass Cloud Release Details**
Titletype	Release Notes
Privacy Preference doesn’t remain localized	If privacy preference page is refreshed it will change from language back to English.
Updated localization in Turkish & Korean	Updated the UI strings to address localization issues in both Korean and Turkish languages.
Added error codes to user error messages that may appear	We’ve added error codes to error messages to make it easier for customers to identify and error and report it to technical support.
Pagination was appearing in English	Pagination controls were showing in English instead of selected language.
Application version data in the footer	Application version info will appear in the footer to help customers and technical support identify issues.
Improved mobile view support in Group Proctoring screens	Address padding and alignment issues on mobile view (375x812) resolution.
Updated column headings	Change from ‘&’ to ‘and’

Portal Update: 9-20-23

September 20, 2023 (Required) - Released

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View Portal detailed release information

Release Overview

Portal Update Information:

These updates will be made available on Wednesday, September 20th 2023, Mountain Daylight Time. They will not require any action by the end user to receive them. Portal comprises the authenticated (logged in) areas of www.certiport.com. This update includes performance enhancements and some bug fixes.

**Portal Release Details**
Titletype	Release Notes
New Portal Messaging in Old Portal	Candidates accessing Old Portal will now see messaging that alerts them to the existence of New Portal, and that they may encounter a mixed design experience.
Unity Certification Rebrand	Our Unity Certified User certificates have now been updated to new 2023 versions.
Update Accessibility Timeframe	Candidates will now receive two years of accommodations status on request. This change does not impact any existing accommodation status.
Exclude from EFH	Portal now contains functionality for Certiport support to prevent CATCs from being able to access EFH.
Remove Worldline from Portal Purchasing	A defect has been fixed that was incorrectly displaying an additional payment method for CATCs purchasing via Portal.
Long Address Details caused Purchasing Error	A defect that was causing official certificate orders to fail due to long address data has been resolved.
Cisco Certificate Layout Issue	All Cisco certificates paper sizes will now have candidate names positioned correctly.
Candidate Unable to Add Exam to Group	A problem regarding older versions of exams blocking candidates from joining an exam group has been resolved.
OnVUE Results in Exam Groups	Users will no longer be provided with a link to add an exam group to results achieved via OnVUE.
English Language Learning Products	A new ELL Program tab has been added to the CATC Purchase pages of Portal.
Coming 9/27: New Portal Login Page	Users will now log in to Portal using a new and improved Portal experience.

More updates to the Portal experience will be launched soon!

Please Note: Our next planned Portal release is scheduled for October 18, 2023.

EFH Update: 8-21-23

August 21, 2023 (Required) - Released

See update details

View Exams from Home detailed release information

Release Overview

Exams from Home Update Information:

These updates will be made available on Monday, August 21st 2023, Mountain Daylight Time. They will not require any action by the end user to receive them. This update includes performance enhancements and some bug fixes.

**Release Details**
Titletype	Release Notes
Adobe 2022 Exams not on Lab Monitor	We have fixed a defect that was causing some Adobe 2022 exams to not appear on our Customer Support tool.
Core Limit Alerts	An automated email has been configured to alert teams if our EFH Capacity exceeds 50% for the next hour, or the next 24 hours.
Track Session Create Times	The time an EFH session was created is now logged to provide more detailed reporting.
Incorrect Font on Candidate App	Font styling has been corrected on the EFH Candidate log in screen.
Proctor Error “Unable to retrieve full list of candidates in the session.”	This error has been fixed and Proctors will no longer receive this message but will see all of the candidates in their session.
Lab Monitor accesses Candidate Exam records	Lab Monitor is now able to access Candidate Exam records to provide a more accurate reflection on which part of the exam flow each candidate is experiencing.
Lab Monitor Notifications	Alerts are now sent if Lab Monitor is not responsive or takes an unusually long time to respond.
Chinese Traditional, French, Portuguese Brazilian, and Dutch exams on EFH	Adobe Certified Professional 2022 exams are now available on EFH in Chinese Traditional, French, Portuguese Brazilian, and Dutch
French exams on EFH	Adobe Certified Professional 2023 exams are now available on EFH in French.
Updated PMI Project Management Ready exam on EFH	The PMI exam has been updated on EFH.

Please Note: Our next planned EFH release is scheduled for September 25, 2023.

Compass Cloud BETA: 8-30-23

August 30, 2023 (Required) - Released

All EFH languages

View Compass Cloud (BETA) detailed release information

Compass Cloud Open BETA

Compass Cloud maintenance release: August 30, 2023

This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally the following items were released:

Added error codes to error message. To more easily identify errors that appear in Compass Cloud error codes were added to error messages.
Fixed issue where selected language wasn’t appearing. In some cases the selected language would appear in English.

Portal Update: 8-16-23

August 16, 2023 (Required) - Released

See update details

View Portal detailed release information

Release Overview

Portal Update Information:

These updates were made available on Wednesday, August 21st 2023, Mountain Daylight Time. They will not require any action by the end user to receive them. Portal comprises the authenticated (logged in) areas of www.certiport.com. This update includes performance enhancements and some bug fixes.

**Database Release Details**
Titletype	Release Notes
Null stored as text in Database	An error causing some queries to fail by storing null as a text string instead of the NULL value has been fixed.
Compass Cloud Localization Preparation	We have updated some database fields in preparation for Compass Cloud to become available in ten additional languages.

**Portal Release Details**
Titletype	Release Notes
Create new Portal Endpoints for Lab Monitor	Portal now provides end points for other services to access Candidate Exam records, which will be used for more detailed support.
Certificate Ordering Process Updates	Candidates ordering official certificates will have an updated checkout experience.
Track Session Create Times	The time an EFH session was created is now logged to provide more detailed reporting.
Hide Master Distributor Menu	The Master Distributor Orders menu no longer appears for all CATCs - only Distributor accounts will see this menu item.
IC3 Spark Certificates	Text wrapping has been applied to the Japanese, Vietnamese, Russian, Turkish, Romanian, and Hungarian IC3 Spark Certificates.
Global Compass Cloud Beta	The Compass Cloud Beta menu has been added for all Certiport Authorized Test Centers.
CAP Admin Support Tools	The Contact Support tile for CAP Administrators has been updated to point to Partner specific contact details.
Cisco Pathway Messaging	We have updated the descriptions of the Pathways that involve Cisco Certifications - they are a little meatier now.

An updated Portal experience will be launched soon!

Please Note: Our next planned Portal release is scheduled for September 20, 2023.

Compass Cloud BETA: 8-1-23

August 1, 2023 (Optional Update) - Released

See update details

View Compass Cloud (BETA) detailed release information

Compass Cloud Open BETA

Certiport is inviting all of our Certiport Authorized Testing Centers (CATCs) to Open BETA test the new Compass Cloud beginning on August 1st, 2023. Through this Open BETA test, you will have the opportunity to try Compass Cloud and provide feedback on the system before its official release. Your engagement is vital in identifying any potential issues and evaluating performance in a real-world setting. There is no sign up required and you can access the new system in your Certiport Organization Administrator or Organization Member account under the “Exam Delivery” tab.

The Compass Cloud Open BETA will be available in the following languages:

English (en-us)
Chinese Simplified (zh-cn)
Chinese Traditional (zh-tw)
German (de-de)
Spanish LatAm (es-mx)
French (fr-fr)
Indonesian (id-id)
Korean (ko-kr)
Portuguese Brazilian (pt-br)
Romanian (ro-ro)
Thai (th-th)
Turkish (tr-tr)
Vietnamese (vi-vn)

For more information on accessing and delivering exams through the Compass Cloud "Open BETA see our support page.

Compass for Windows Update 2-14-2023

February 14, 2023 (Required) - Released

All languages

View Compass for Windows detailed release information

Release Overview

Compass for Windows Update Information:

This update was made available in all languages on Tuesday, February 14th 2023, Mountain Standard Time. This update is a major update that includes performance enhancements, security updates and some bug fixes. Additionally, we’ve added support for the following new features:

Secure Browser Update: A mandatory Secure Browser update will be downloaded in the background the first time Compass is launched after the release of this update. This update is approximately 150MB and must be completed before testing.
System Check Page: The System Check page has been expanded to confirm your Certiport Authorized Testing Center is configured correctly and that your device is compatible with the Compass for Windows software.
Configuration Exams and Exam Previews: Over the coming year, we will be releasing Configuration Exams for a wider range of our Certification programs which will allow Proctors and Technicians to confirm that Compass is installed and configured correctly. These will be available to launch from the updated System Check Page. Exam Previews are designed to decrease Test Candidates' anxiety, while also providing an additional layer of confidence that Compass is installed and configured correctly.

Visit this page often for scheduled updates.

Here are the available options to install the update:

This Compass update was made available on Tuesday, February 14th 2023. For systems set to receive automatic updates no action is needed as the update will download and install automatically.
1. It is recommended that computers are left on the day of the release so that the updates can be downloaded and installed before a candidate launches Compass.
If you are set to receive updates manually, log in to Compass as an Org Administrator or Org Member, select “Updates” from the menu on the left and follow the onscreen prompts.

Compass for Mac Update Information:

No updates available on Tuesday, February 14th 2023.

Compass for Windows Update 10-12-2022

October 12, 2022 (Required) - Released

All languages

View Compass for Windows detailed release information

Release Overview

Compass for Windows Update Information:

We released an update for Compass that was made available in all languages on Wednesday, October 12^th, 2022. This was a minor update that includes performance enhancements, security updates, and some bug fixes. We’ve also added additional support for the following programs:

Microsoft Office Specialist (MOS): Later this year we will be releasing new Microsoft 365 Apps exams. Please check our Products page for the planned release dates of these exams.
Autodesk exam updates (ACU): The Autodesk exams will be updated later this year with improved interface starting with the AutoCAD exam.

Visit this page often for scheduled updates.

Here are the available options to install the update:

This Compass update was made available on Wednesday, October 12^th, 2022. For systems set to receive automatic updates no action is needed as the update will download and install automatically.
1. It is recommended that computers are left on the day of the release so that the updates can be downloaded and installed before a candidate launches Compass.
If you are set to receive updates manually, log in to Compass as an Org Administrator or Org Member, select “Updates” from the menu on the left and follow the onscreen prompts.

Compass for Mac Update Information:

Compass for Mac users will have no action to install the updates.
Note: Compass for Mac does not include support for MOS or ACU exams.

COMPASS UPDATE - 1/26/2022

January 26, 2022 (Required) - Upcoming

All languages

View Compass for Windows detailed release information

Release Overview

Compass for Windows Update Information:

We are releasing an update for Compass that will be available in all languages on Wednesday, January 26th, 2022.

This release includes an update to the post-exam experience where the candidate will be taken to an Exam Summary page. The Exam Summary page will allow the candidate at-a-glance to see the following:

Confirm & modify their email address: After an exam session, important information may be sent to the candidate, and this will ensure we are sending the information to the correct email address.
Exam Session Summary: Candidates will quickly be able to see how they did on the exam and can easily go to the official score report for more details.
Progress earned towards My Pathway: Candidates will be able to see progress towards all pathways the exam is associated with. They can easily explore these pathways from the new Exam Summary screen or log in to our website and explore them at any time.

We will only be releasing English on January 26th but will follow up soon with support for all languages in Compass. It should be noted that the Exam Summary page will not display after any of the Adobe exams. Candidates will still earn progress towards My Pathway for that exam and can view their progress at www.certiport.com

In addition to the Exam Summary page, we have added support for Clever Single Sign-On (SSO) and you will notice a Clever icon on the Compass and Portal login pages. For more information about using this integration please contact your Sales representative.

Here are the available options to install the update:

This Compass update will be made available on Wednesday, January 26th, 2022. For systems set to receive automatic updates no action is needed as the update will download and install automatically.
- It is recommended that computers are left on the day of the release so that the updates can be downloaded and installed before a candidate launches Compass.
If you are set to receive updates manually, log in to Compass as an Org Administrator or Org Member, select Updates from the menu on the left and follow the onscreen prompts.

Compass for Mac Update Information:

For Compass for Mac users, the Exam Summary screen will not be available, but we will be working on support for this soon.

Visit this page often for scheduled updates.

COMPASS UPDATE - 8/31/2021

August 31, 2021 (Optional Update) - Released

All languages

View Compass for Windows detailed release information

Release Overview

Compass for Windows Update Information:

This is a minor update that was made available for Compass on Tuesday, August 31st, 2021.
This update includes:

Accessibility Support for Compass: Compass is now in compliance with the Web Content Accessibility Guidelines (WCAG) 2.1AA.

Microsoft 365 Apps License and Office Compatibility Detection: Compass will be able to detect the type of license that is being used so that Certiport can offer a better experience with all Microsoft 365 Apps license types for the Office software.

Minor Maintenance which includes the following:
- Fixed a security issue that may appear if the Windows Xbox Game Bar process is running before a MOS Microsoft 365 Apps & Office 2019 exam is launched. Note that we suggest that the Xbox Game Bar process is disabled if possible.
- Fixed an issue where an Admin is unable to see all exams in Compass launching as a Candidate.
- The title of the Non-Disclosure Agreement (NDA) to include “terms of use”.

Here are the available options to install the update:

This Compass update was made available on Tuesday, August 31st, 2021. For systems set to receive automatic updates no action is needed as the update will download and install automatically.
- It is recommended that computers are left on the day of the release so that the updates can be downloaded and installed before a candidate launches Compass.
If you are set to receive updates manually, log in to Compass as an Org Administrator or Org Member, select “Updates” from the menu on the left and follow the on-screen prompts.

Compass for Mac Update Information:

This update isn’t available for Mac.

COMPASS UPDATE - 3/2/2021

March 2, 2021 (Optional Update) - Released

All languages

View Compass for Windows detailed release information

Release Overview

Compass for Windows Update Information:

This is a minor update that was made available for Compass on Tuesday, March 2nd, 2021.
This update includes:

Test Result Upload Improvements. This change will allow for results that are not completed to be scored and uploaded, instead of showing an “Incomplete” or “INCO” in the candidate transcript area and in center reports.
General Stability and Performance improvements.

Here are the available options to install the update:

This Compass update was made available on Tuesday, March 2nd, 2021. For systems set to receive automatic updates no action is needed as the update will download and install automatically.
- It is recommended that computers are left on the day of the release so that the updates can downloaded and installed before a candidate starts Compass.
If you are set to receive updates manually, log in to Compass as an Administrator or Member, select “Updates” from the menu on the left and follow the onscreen prompts.

Compass for Mac Update Information:

This update isn’t available for Mac.

Visit this page often for scheduled updates.

COMPASS UPDATE - 1/27/2021

January 26, 2021 (Required) - Released

All languages

View Compass for Windows & Mac detailed release information

Release Overview

Compass for Windows Update Information:

This is a minor update will be available for Compass on Wednesday, January 27th, 2021.
This update includes:

Added support for new versions of Microsoft 365 apps. Microsoft releases new versions of Microsoft 365 apps in the monthly channel. We’ve now added support for versions 2012 and 2201.
Secure Browser Update. Minor maintenance and bug fixes are also included for existing Adobe exams.
General Stability and Performance improvements.

Here are the available options to install the update:

This Compass update will be made available on Wednesday, January 27th, 2021. For systems set to receive automatic updates no action is needed as the update will download and install automatically.
- It is recommended that computers are left on the day of the release so that the updates can downloaded and installed before a candidate starts Compass.
If you are set to receive updates manually, log in to Compass as an Administrator or Member, select “Updates” from the menu on the left and follow the onscreen prompts.

Compass for Mac Update Information:

This update will be available for Compass on Wednesday, January 27th, 2021.
This update includes:

Secure Browser Update.
- Minor maintenance and bug fixes are also included for existing Adobe exams.
General Stability and Performance improvements.

Here are the available options to install the update:

This update will be made available on Wednesday, January 27th, 2021 and will automatically install when Compass for Mac is launched.

View the current updates.

Important

Support links

Exam information