Support for test candidates

Looking for a testing center?

For North America, use the Certiport Authorized Test Center Locator to find a testing center near you.

For exams other than English or if you live in an area outside of North America, please contact the Solution Provider in your region.

Please Note: Our Centers and Partners are independently owned and operated and may be closed, have reduced hours, or varied participation in Exams from Home during COVID-19.

If you cannot find a public testing center using the Locator above, the following Certiport Authorized Testing Centers have offered to proctor through our Exams from Home solution for individual test candidates inside the United States only. Please note that a proctor fee may be assessed and fees may vary. 


Follow these steps to resolve any issues that may arise related to your testing experience.

Step 1: Check the FAQs

Read answers to the most frequently asked questions about testing with Certiport.

Step 2: Learn how your Test Candidate account works

Your Certiport Test Candidate account provides access to all system functions for test takers — everything from using exam vouchers to printing certificates. Learn more

Step 3: Contact customer service

If you still have questions, contact customer service: