Contact customer service

Certiport has three ways to contact customer service for test candidates within North America. During holidays, support hours may be reduced or closed.

Live chat

Chat is available Monday - Friday: 7am - 5pm (Mountain Time)

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Telephone support is available Monday - Friday: 6am - 5pm (Mountain Time)

  • (800) 497-8923
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This form is for test candidates inside North America only. If you are located outside of North America, contact one of our Solution Providers for assistance.

We aim to respond within one business day of receiving your query. Please complete all of the fields marked with an asterisk (*).

If you do not know your Certiport credentials, use our automated tools to recover your username or password.

  • (on your Certiport profile)
  • (on your Certiport profile)
  • (if different from Certiport profile)
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