This page outlines the processes and best practices for taking an exam with the Compass Cloud solution as a Test Candidate. Please review all sections and FAQs prior to your exam session.
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All scheduling will be performed by your Exam Administrator (Proctor). They will provide you with the access code needed to launch your exam and facilitate the delivery through the Compass Cloud desktop app at a Certiport Authorized Testing Center (CATC).
If you are taking an Adobe Certified Professional, Autodesk Certified User, or Microsoft Office Specialist Live-in-the-Application exam in Compass Cloud, please note that there are two time limits you need to be aware of:
Session time will be used to log in, review the tutorial, ask the Exam Administrator (Proctor) any questions, review your results, send feedback, or to complete other similar tasks. If you arrive later than 30 minutes to your scheduled session, you will be locked out and need to reschedule your exam as there may not be enough overall time to complete all tasks as well as the exam itself.
Please review these items prior to your scheduled exam session. If you have any questions about Compass Cloud please contact your Exam Administrator (Proctor). Below is a summary; for detailed instructions on the use of Compass Cloud for Test Candidates, please review the user guide.
Please review all available training materials before joining your first session. For a detailed look at the process for Test Candidates, refer to the user guide.
Autodesk Certified User (ACU) in English:
When taking ACU exams in English (ENU) that are not in the Next Generation format, you may use the icons on the toolbar located on bottom of the screen to navigate quickly between Compass and the ACU application. Please review the tutorial for detailed information on the toolbar. If for any reason the toolbar fails to move you back and forth between the exam and the application, the keystrokes below can be utilized.
Q: What happens if I try to join a session before the session is active?
A: You will be presented with a notice that you cannot join until 5 minutes prior to the scheduled start time.
Q: What if I have not received my session info by the time my session has begun?
A: Since Compass Cloud is an in-center, in-person delivery solution, your Exam Administrator (Proctor) could provide you with your Access Code immediately preceding your start time and still have no issues launching your exam. The most important detail here is that your Exam Administrator (Proctor) scheduled you for the correct exam title.
Q: I have logged in but need to exit the Compass Cloud application, how do I do that?
A: In Windows and Mac you can click the "Close Window" button/link in the footer of the application. For Chromebooks, you can click the "X" in the top right-hand corner. Please note that after you exit the Lobby and enter the actual exam, you cannot exit until the exam has been completed.
Q: In Autodesk (ACU), "Alt+Tab" is not working to switch between the exam and the application, what can I do?
A: When taking ACU exams in English (ENU) that are not in the "Next Generation" format, you may use the icons on the toolbar located on bottom of the screen to navigate quickly between Compass and the ACU application. Please review the tutorial for detailed information on the new toolbar. If for any reason the toolbar fails to move you back and forth between the exam and the application, the keystrokes below can be utilized.
Q: I require an ADA accommodation; can I still apply for one with Exams from Home?
A: Yes. ADA accommodations are supported in the Compass Cloud solution in the form of extended testing time for pre-approved candidates. However, accessibility tools such as JAWS and other screen readers are not supported. Certiport’s Compass for Windows and Compass for Mac locally installed solutions still support all forms of accommodations detailed on our ADA page.