Frequently asked questions
Q: What happens if I try to join a session before the session is active?
A: You will be presented with a notice that you cannot join until 5 minutes prior to the scheduled start time.
Q: What if I have not received my session info by the time my session has begun?
A: Since Compass Cloud is an in-center, in-person delivery solution, your Exam Administrator (Proctor) could provide you with your Access Code immediately preceding your start time and still have no issues launching your exam. The most important detail here is that your Exam Administrator (Proctor) scheduled you for the correct exam title.
Q: I have logged in but need to exit the Compass Cloud application, how do I do that?
A: In Windows and Mac you can click the "Close Window" button/link in the footer of the application. For Chromebooks, you can click the "X" in the top right-hand corner. Please note that after you exit the Lobby and enter the actual exam, you cannot exit until the exam has been completed and scored.
Q: My computer froze, how do I get back to my exam?
A: In case of a power outage or hard freeze, etc., on your local workstation, quickly restart the computer, launch the Compass Cloud desktop application again, sign in, enter the same Access Code, and you will be prompted that you have an exam in-progress. Click the "Enter exam" button to resume. Please note that since your exam is occurring in the cloud, the exam timer will continue while you are disconnected. As such, prolonged outages may result in you having to reschedule your exam.
Q: I require an ADA accommodation; can I still apply for one with Exams from Home?
A: Yes. ADA accommodations are supported in the Compass Cloud solution in the form of extended testing time for pre-approved candidates. However, accessibility tools such as JAWS and other screen readers are not supported. Certiport’s Compass for Windows and Compass for Mac locally installed solutions still support all forms of accommodations detailed on our ADA page.
Autodesk (ACU) exam interface info
Taking Autodesk Certified User (ACU) in English:
When taking ACU exams in English (ENU) that are using the Classic exam user interface, you may use the icons on the toolbar located on bottom of the screen to navigate quickly between Compass and the ACU application. Please review the tutorial for detailed information on the toolbar. If for any reason the toolbar fails to move you back and forth between the exam and the application, the keystrokes below can be utilized.
- Windows: ALT+PageUp or ALT+PageDown
- Mac: Opt+FN+ up arrow
- Chromebooks: You must use the Autodesk toolbar
*Note: If you are using a Windows laptop or mini-keyboard that does not have dedicated PageUp and PageDown keys they will need to add the Function (Fn) key to your keystroke. Example: Fn+ALT+PageUp or Fn+ALT+PageDown.
*Note: Test Candidates taking ACU exams with the "Next Generation" exam user interface will not need to use any of the above alternatives. Tell me more about the Next Generation UI.