Important notices

The following page lists important notifications first published in our newsletters or through official channels regarding exam products, delivery systems, security, and our support thereof for the past six (6) months.

Top news

Published: February 2018

Autodesk Exam Error Message

Published: April 2018
With the recent Autodesk exam updates, our delivery system has encountered a technical glitch that may prevent a center from launching an Autodesk exam. If a center encounters the “exam failed to start” error message while launching an Autodesk exam they will need to follow these steps:
  1. Go to the following directory: C:\Certiport\Console\Exams\ITS_ITD\Autodesk
  2. Check if the file “2018-Certiport-Autodesk-UI.res”is present, if this file is not present continue to step 3. If that file is present and you are still encountering an error please reach out to our Technical Support team for more help.
  3. Download the file here.
  4. Unzip the file
  5. Place the unzipped file in this directory: C:\Certiport\Console\Exams\ITS_ITD\Autodesk
  6. Re-launch Console 8 and proceed with exam launch as normal
We here at Certiport are working aggressively to get a permanent fix in place for this error as soon as possible, and apologize for the inconvenience this may cause.

Console 8.6.3 Release Information

Published: March 2018
The Console 8.6.3 update is a minor update focused on improving stability, usability and deployment of the system.  The release includes minor bug fixes and feature improvements. 
  • Modified the home screen with updated links to useful information & update the icons
  • Mass deployment script builder added to settings area for IT Admins
  • Switch Console languages in the settings area
This optional update will be available in all languages on April 3rd, 2018. It’s recommended that ALL CATCs take this update at their earliest convenience.

Visit the Console systems updates page often for scheduled updates. 

Here are the available options to install the update:
  1. The update will be made available in Console 8.6x versions and for those systems set to receive automatic updates no action is needed.  
  2. If you are set to receive updates manually, then, click on the “Updates” tile and follow the onscreen instructions. 
  3. On April 4th, you can download the new Console 8.6.3 installer from > Org Admin/Member Role > Training & Tools > Download Console 8.

System Maintenance Dates for 2018

Published: January 2018

The periodic system maintenance dates for the remainder of 2018 have been set and will occur on the following dates and times:

Saturday, June 9, 2018
8 am to 12 pm MT (MDT)
  • Utah: 8 am to 12 pm
  • London: 3 pm to 7 pm
  • Hong Kong: 10 pm to 2 am
Saturday, October 13, 2018
8 am to 12 pm MT (MDT)
  • Utah: 8 am to 12 pm
  • London: 3 pm to 7 pm
  • Hong Kong: 10 pm to 2 am

For details please see our System Maintenance page or go to