Important notices

The following page lists important notifications first published in our newsletters or through official channels regarding exam products, delivery systems, security, and our support thereof for the past six (6) months.

Top news

Initially published: February 2018

Console System Update

Published: October 2018
Console Update Information:
A minor maintenance for Console will release on November 6th, 2018 that will include some minor bug fixes, improved accessibility support and additional language support for the following languages:  Polish, Bulgarian, Romanian and Turkish. 

Visit the Console systems updates page often for scheduled updates. 

Here are the available options to install the update:
  1. This update will be made available all Console 8.6x versions and for those systems set to receive automatic updates no action is needed.
  2. If you are set to receive updates manually, then, click on the “Updates” tile and follow the onscreen prompts.   

IC3 GS5 for Compass Exams Available in Console

Published: September 2018

On 9/27/2018 Certiport is planning the release of additional versions of the English IC3 GS5 exams on Console. These new exams neither replace nor update the existing IC3 GS5 exams. You do not need to download these new exams. You can continue to use the IC3 GS5 exams that you already know.
These new versions of the IC3 GS5 exams will be available in Console tomorrow, but they have been created especially for our Compass delivery platform and will be available in Compass later this year (hence the name: IC3 GS5 for Compass). The exams are based on the same Global Standard 5 (GS5) objective domains, verify mastery of the same concepts, and lead to the same GS5 certification. Candidates can still pass any version of the IC3 GS5 exam modules to earn the IC3 Digital Literacy Certification.
While you do not need to download these new exams, if you would like to get a preview of how this version of the exams will work on Compass feel free to download them in Console. The IC3 GS5 for Compass exams leverage the innovative, rich item types from Certiport’ s newest MTA exams to deliver a reliable and seamless testing experience. We are excited about exploring the possibilities this new technology affords us and we look forward to reaching new heights with the IC3 program.
If you choose to download the new exams, you can view them in the new “IC3 GS5 for Compass” suite by following the following instructions:

1. Log in to Console
2. Choose Certify
3. Select the IC3 program
4. Select the IC3 GS5 for Compass suite
5. Choose from the three available modules


Mandatory Action required before June 30th on Console 8.6.4 Update

Republished: June 2018

Please install the Console 8.6.4 mandatory update before June 30th to ensure that your system is current for your next testing period. Certiport is requiring this TLS update to stay in accordance with security and data integrity best practices. This is an effort to eliminate older encryption protocols and will include an update to the TLS 1.2 encryption protocol. See more information below.

Update Console 8 before 2018 June 30:

  • Download and install the mandatory Console 8 update before June 30th to ensure continued communication with the Certiport servers.

If you miss the 2018 June 30 update:
  • After June 30th you will no longer be able to test and you will be required to download and re-install the latest version of Console 8 to continue testing because the TLS 1.0 protocol will be disabled.

Please refer to the Console Systems Updates page for more information.

More information about the TLS update and requirements:

Effective 2018 June 30, and in accordance with industry best practices for security and data integrity, Certiport is requiring that TLS 1.1 (or higher) be enabled for all systems connecting to TLS 1.0 encryption protocol will be disabled on Certiport’s Portal and main website pages beginning 2018 June 30. Users attempting to access these sites via browsers with TLS 1.0 after this date may be unsuccessful as connections to these sites will require TLS 1.1 or 1.2.