Important notices

The following page lists recent and upcoming important notifications regarding exam products, delivery systems, security, and our support thereof.

Compass Update January 30, 2020

Published: December 2019

Compass Update Information:

A maintenance update will be released for Compass on Thursday, January 30th, 2020.  This update will focus on stability, reliability and performance improvements Compass.

  • All languages

It’s recommended for all customers to install the update at your earliest convenience. 

Visit the Compass System Updates page often for scheduled updates. 

To learn more about Compass click here.
 

Here are the available options to install the update:

  1. This update will be made available to Compass on January 30th, 2020 and for those systems set to receive automatic updates no action is needed.
  2. If you are set to receive updates manually, login to Compass as an Administrator or Member, select “Updates” from the menu on the left and follow the onscreen prompts.      

Compass Update December 9, 2019

Published: December 2019

Release Overview

Compass Update Information:

A maintenance update will be released for Compass on Monday, December 9th, 2019.  This update is to address some critical stability and performance issues in the CertiportNow service that may impact customers using LAN mode. 

It’s recommended for customers using the LAN environment to install the update at your earliest convenience. 

Visit the Compass System Updates page often for scheduled updates. 

To learn more about Compass click here.

Here are the available options to install the update:
 
  1. This update will be made available to Compass on December 9th, 2019 and for those systems set to receive automatic updates no action is needed.
  2. If you are set to receive updates manually, login to Compass as an Administrator or Member, select “Updates” from the menu on the left and follow the onscreen prompts.   
    1. Due to a known issue it’s possible that the update will appear to be updating and stuck showing “completed  0 of 1“.  See below:
    2.   Fix: Close and Restart Compass.    
 

What’s new in this update

CertiportNow service has been updated to address performance and stability issues.  These include:
 
  • Fixed issues that may cause the CertiportNow service to stop.
  • Improved the startup time of the service.

MOS 2016 & ACA CC 2018 Photoshop Exam Maintenance

Published: March 2019
The following exams will undergo maintenance on March 19th:

MOS 2016 (all exams) - ENU
  • Maintenance: General exam stability
ACA CC 2018 Photoshop - ENU
  • Maintenance: The certification test panel default placement will now be on the side vs the bottom to maintain consistency with all other exams in the suite

     Photoshop Tutorial
 
The updates for these exams affect any exam in the MOS 2016 or ACA CC 2018 program versions. If your Console 8 update settings are set to automatic, these exams will automatically download on March 19th once we release to production or when the exam is launched. If your Console 8 update settings are set to manual, or you would like to have these exams load prior to testing, allow some extra time before the exam session on the update admin page to accept these updates.