Contact Global CATC technical support

Certiport has three ways to contact the global technical support team for Certiport Authorized Test Centers (CATCs). During holidays, support hours may be reduced or closed.

Live chat

Chat is available Monday - Friday: 6am - 5pm (Mountain Time)

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Telephone support is available Monday - Friday: 6am - 5pm (Mountain Time)

  • (888) 999-9830
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This form is for use by Certiport Authorized Test Centers (CATCs) contacting technical support. If you need customer service or would like to contact the on boarding team, please visit our CATC Customer Service page.

We aim to respond within one business day of receiving your query. Please complete all of the fields marked with an asterisk (*).

If you do not know your Certiport credentials, use our automated tools to recover your username or password.

What is going on?

In order to assist you as quickly as possible, please be as specific as possible.

About you

  • Is the above email address different from your Certiport profile?

  • (on your Certiport profile)

Certiport information

Technical information

  • Do you have complete local admin access to the machine? *

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