Contact CATC customer service

Certiport has three ways to contact customer service for Certiport Authorized Test Centers (CATCs) within the United States. During holidays, support hours may be reduced or closed. Use this page if you are interested in:

  • CATC onboarding and training
  • Assistance with downloading software
  • Customer service inquiries concerning your test center

Live Chat

Chat is available Monday - Friday: 6am - 5pm (Mountain Time)

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Telephone support is available Monday - Friday: 7am - 5pm (Mountain Time)

  • (888) 999-9830
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This form is for use by Certiport Authorized Test Centers (CATCs) inside the United States only contacting customer service. If you are located outside of the United States, contact one of our Solution Providers for assistance. If you need technical support, please visit our CATC Technical Support page.

We aim to respond within one business day of receiving your query. Please complete all of the fields marked with an asterisk (*).

If you do not know your Certiport credentials, use our automated tools to recover your username or password.

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