Support for Certiport Authorized Testing Centers (CATCs)

CATC Information

Find all the information you need for running a successful CATC on our Get Started as a Test Center page.

Follow these steps to resolve any issues that may arise related to your testing experience.

Step 1: Check the FAQs and quick reference guides

Read answers to the most frequently asked questions about testing with Certiport. Download the quick reference guides for the most detailed information.

Step 2: Verify system compatibility

Specific requirements must be met to ensure our certification exams are delivered in a compatible and consistent environment. View our technical requirements.

Step 3: Contact customer service

If you still have questions, choose from the following:

Customer service

  • CATC on-boarding and training
  • Assistance with downloading software
  • Customer service inquiries regarding your test center

Inside United States
International (Outside United States)

Technical support

  • Experiencing errors with exam delivery
  • Issues with updating software or exams
  • Other technical issues

Contact technical support (globally)