Support for Certiport Authorized Partners (CAPs)

Follow these steps to resolve any issues that may arise related to your testing experience.

Step 1: Check the FAQs.

Read answers to the most frequently asked questions about testing with Certiport. Download the quick reference guides for the most detailed information.

Step 2: Verify system compatibility.

Specific requirements must be met to ensure our certification exams are delivered in a compatible and consistent environment. View our technical requirements.

Step 3: Contact customer service

If you still have questions, log in to your Certiport account and view the Contact Us page (you may need to log in first and click the link again). To manually reach the page, log in, change your role to "CAP Administrator", hover over the "Support" tab and click the dropdown for "CAP Team".