Be prepared for test delivery prior to administering an exam for the first time. Use the following administrative, technical tips, and best practices to ensure the most compatible, error-free testing environment.
Training is available for new or existing Organization Administrators. Whether you are a brand new CATC, looking for a quick refresher, or are interested in a new product or feature, please take advantage of our training & tools.
All test candidates are required to register and maintain a Certiport account. Learn how to register as a new user.
Note: Each test candidate should only create one account to be used for all Certiport exams/programs.
Ensure that all Test Candidates know their usernames and passwords and have tested them prior to sitting for the actual exam. If the candidate has not logged in recently, we recommend that they update their Certiport account with our new security question feature for potential password recovery. In addition to managing their credentials, we recommend that they routinely change their password for added security.
If your CATC will be using Exam Groups, they should be created prior to testing. Test Candidates will need to know and enter the Exam Group number as part of the exam launch process. If Exam Groups are not being employed, the field may be left blank.
Note: If you see the "User has not accepted the proctor agreement" statement next to a user listed on the Associations page, the individual will need to accept the proctor agreement (see Step 8 above). You will need to check the proctor box on the Associations page after this has been completed.
Ensure your CATC has an active status. Log in to the website, change your role to Organization Administrator then view what it says under Account Status (towards the middle of the page on the right side). If it says anything other than Active please contact Customer Service.
If your CATC has purchased a Site License, the License Agreement must be accepted before testing may occur.
How to Accept the Site License Agreement:
In order to deliver an exam, your CATC account must have an active status for each individual program you wish to administer.
An Organization Administrator or Organization Member can view details about exam your CATC has purchased such as remaining quantity and when they expire.
If a user needs to become a Proctor but did not perform that option when originally creating their Certiport account, they can accept the Proctor Agreement at any time from within their Profile. In addition to becoming a Proctor by accepting the agreement, you must also be associated to a CATC and designated as a Proctor in order to administer exams on behalf of the CATC (see step #9 below).
If you need to add proctors to your CATC account, you can do this at any time prior to your testing event. A user may also be associated to your CATC first (steps a through e), then accept the Proctor Agreement (Step 8), and then finally be designated as a Proctor (step f).
Certiport currently has two exam delivery systems/solutions: Compass and the Certiport Mac Launcher. The system needed will depend on which exams you will be administering. Ensure you are using the correct delivery solution by viewing the information on the following page:
Confirm you are using the correct exam engine
Some Certiport exam delivery systems require Administrative rights from the operating system to install, setup, update, and deliver the exams. This may include turning off all Group (GPO) and Local (UAC) Policies which will interfere with exam delivery.
Compass: This solution only requires OS Admin rights (or the freedom under network rules) to launch the executable from the Windows or Mac desktop upon installation. For Local Live-in-the-Application (LITA) exams, full Admin privileges with no Group Policies are required.
The Compass software will indicate if there is an update on the home screen. Click the "view updates" button to see any available updates, then click the "Download Selected Updates" button to install any applicable updates. See the Compass user guides for detailed info.
Compass only has user-launched configuration exams for MOS exams, which are only available in Compass for Windows. For this solution, launch Compass, navigate to the Manage Exams menu, and locate the Launch Config Exam button next to the MOS exam in the list.
Both Compass for Windows and Compass for Mac have a self-diagnostics that will launch before the actual exam timer begins. These diagnostics will give you an indication of some known conflicts that could interfere with exam delivery.
Ensure you have communication with Certiport servers by identifying and allowing required IP addresses and ports through any applicable firewalls, IP filters, or proxy servers. This information can be found on the technical requirements page and applies to all delivery solutions.
Ensure your version of Windows and the locally installed Office Suite are up to date by installing a compatible version (Office applicable to the Compass for Windows delivery system only). These can be run from the Windows Update feature or the Microsoft website. Please consult the technical requirements page for which exact versions are compatible. For subscription-based Office software compatibility, you will also want to review the Office companion guide for detailed version info.
Adobe LITA exam delivery requires specific locally installed versions of the corresponding Adobe software (such as Photoshop) to be installed. For more information on compatible versions or obtaining an older install package version see our Adobe program support page.
Please refer to our technical requirements page.
A complete installation of the Microsoft Office Suite is required for MOS exam delivery in Compass for Windows (this includes programs your CATC may not be testing in, as well as all tools and features). Ensure that all Office programs and features are installed (applicable only to the Compass for Windows delivery system only when using Office 2013).
Note: If you are using a subscription to Office 365 for your locally installed Office suite please refer to the Office 365 guide.
In some environments it may be necessary to make exceptions within any anti-virus or anti-spyware software, etc. for any running executables and actions related to Certiport exam delivery. If exceptions cannot be made or you are still encountering errors, it may be necessary to temporarily disable any such software during testing.
Restoring software (e.g. Deep Freeze) is common in Academic environments. This type of software will return a computer to an original set state every time it is rebooted regardless of any changes it may encounter during a Windows session (meaningful or malicious). If you are using such software, it must be disabled before testing, or a thaw (exempt) space must be created that encompasses all Certiport executables and actions related to exam delivery.
For all Certiport exam delivery solutions, it is best to maintain dedicated computers that have as little non exam-related software installed as possible. Any non-essential software should also be closed prior to exam launch to avoid any potential conflicts; this is particularly important when it comes to any Live-in-the-App exams, as launching a Word exam with Word already open could prevent exam launch.
Note: Compass also has features such as the LAN Solution and the Import/Export Update Utility for the purposes of distributing updates to a large amount of testing workstations. Please refer to the Compass User Guide for more information.
If you should experience issues not covered on this page, you can also check out our FAQs for additional support materials.
For persistent technical issues that you are unable to solve using these support pages, contact us via phone, e-mail or Live Chat.