Webinar training sessions

Training sessions are recorded from online webinars. You will be able to see the Windows desktop as the video demonstrates the various aspects of exam delivery, account management, and other training topics.

We recommend that any Certiport Authorized Testing Center (CATC) staff involved in the administration or delivery of Certiport exams or Learning Products review all applicable training sessions.

Note: The prerecorded videos can only be accessed using the Chrome or Firefox browsers and will require you to download and install a web plugin.

Training topics

Account Management

All new CATCs are strongly encouraged to review this training.

The Certiport website is used for all your account management and administrative support. This training will cover the different resources and options available to Organization Administrators at our Certiport testing centers, including how to run test reports and add administrators to your account.

Note: A separate web-based delivery solution is used to deliver Mac compatible exams in a native Mac OS environment.

Console 8

Console 8 is the exam delivery solution for all Certiport exams on Windows-based computers. This includes the delivery of ACA, ACP, ACU, MTA, MCE, MOS, QBCU, ESB, TCA, and IC3 exams.


The eCourses are designed to help students prepare for the MOS and IC3 certification exams. It includes materials for the students to study and assignments for them to take. This training will cover step by step instructions demonstrating teacher and student registration, course creation, student enrollment, and basic overview of the MOS 2010, MOS 2013, MOS 2016, and IC3 eCourses.

GMetrix Practice Tests

GMetrix is a Certiport partner that provides a number of practice test programs that enhance learning through self-paced practice questions, build familiarity with the testing environment, enhance confidence towards actual certification exams, and better prepares test candidates to pass certification exams. This training covers the creation of access codes and account management.


LearnKey offers video-based courseware for our MOS, IC3, MTA, and ACA exams, most of which are offered on the GMetrix platform. In this training, a LearnKey representative will give an overview of the product including key features and navigation as well as steps to get started. There will also be a Q&A.


Training session Day of week Tuesdays Thursdays
Occurs every Tues & Thurs: Join: 1:30 - 2:00 pm MT Join: 4:30 - 5:00 pm MT

LearnKey conference details

Phone: 800-865-0165, Ext 501
Conference Number: 10100#
Meeting ID: 628-173-637

**Note: LearnKey sessions occur on a different frequency and utilize a different screen-sharing utility than the other sessions listed above. No prerecorded session is available.

Jasperactive Learning Products

Founded on CCI Learning’s world-leading courseware, Jasperactive is a Microsoft Office learning and validation system mapped to the Microsoft Office Specialist Global Standard.

Contacting support

If you have any questions related to these trainings, or are experiencing issues connecting to a session, contact the NSS Team. For all other issues, contact customer service.