Training sessions & webinars
These sessions provide step-by-step instructions and best practices for various support topics including exam delivery, setup, maintenance, account management, learning products, and practice tests. For additional detailed information on these topics, please see our
Quick Reference Guides.
We recommend that all Certiport Authorized Testing Center (CATC) staff involved in the administration or delivery of Certiport exams, practice tests, or learning products review all applicable training sessions in either live or pre-recorded formats.
Live Training Sessions | Pre-Recorded Training Sessions
Live training sessions
Certiport is offering live sessions on a variety of onboarding and support topics. Sessions will include topics such as Adobe LITA, best practices for testing, Compass setup, purchasing, learning products, and more. Please check the calendar below for all upcoming events and topics.
How to register
Our upcoming meetings are listed below and are now hosted using Microsoft Teams. When you click the link you will be asked to either continue using the browser (if you don't have the Teams app), or to join the call via the Teams app.
Session descriptions
Compass: Understanding Certiport’s delivery systems and choosing the best option to fit your testing needs.
Purchasing to Testing: Learn how to navigate Certiport’s website: from purchasing products to setting up and managing exam sessions.
Best Practices for Teachers & Proctors: Explore expert tips and strategies to optimize the testing experience, including practical advice for administering Certiport exams and managing testing environments.
GMetrix: Discover how to get started with GMetrix, our suite of interactive learning products designed to enhance student skills and prepare them for Certiport’s certification exams.
Live Session video archive
Can't attend a live session? Don't worry, we'll be recording the sessions and posting links to them in the archive below so you can catch up on anything you missed.
Previous live session recordings
Additional pre-recorded training sessions menu
General Certiport topics:
Learning product and practice test training sessions:
Note: Some prerecorded videos can only be accessed using the Chrome or Firefox browsers and may require you to download and install a web plugin.
Certiport administration topics
Registering a CATC
If you are brand new to Certiport and need guidance on creating and registering a Certiport Authorized Testing Center (CATC) please review this video.
Account management
All new CATCs are strongly encouraged to review this training.
The Certiport website is used for all your account management and administrative support needs. This training will cover the different resources and options available to Organization Administrators at our Certiport testing centers, including how to run test reports and add administrators to your account.
Exam groups
An Exam Group number is a unique identifier that can be set up to track a Test Candidate’s exam results and open up additional reporting features.
Compass Local
Compass is an Internet-based testing solution for Certiport clients and has a Windows and a Mac version*. Candidates will launch Compass and sign in to their Certiport account to take an exam. This Internet-based delivery model eliminates the high-level Admin requirements and requires minimal software installation at the test center.
*Note: Compass exam availability varies by supported operating system; see our Technical Requirements page for more information and see our Quick Reference Guides page for detailed install & setup guides.
Exam administration (proctoring policies)
Learn tips about the act of proctoring exams, ideal testing environments, checking IDs, cheating, and more.
Learning product & practice test topics
CertPREP, powered by GMetrix practice tests onboarding
GMetrix is a Certiport partner that provides a number of CertPREP practice test programs that enhance learning through self-paced practice questions, build familiarity with the testing environment, enhance confidence towards actual certification exams, and better prepares test candidates to pass certification exams. The training above covers the creation of access codes and account management.
CertPREP (powered by GMetrix) live training sessions
Join GMetrix for their weekly support webinar where they will talk about a topic of the week and follow with a brief Question and Answer discussion. Please click the link below to view the calendar and schedule for the upcoming webinars.
View Webinar calendar
NEW! CertPREP (powered by GMetrix) at home solution
GMetrix has introduced a new at home solution. The training below covers the setup and administration of the CertPREP’s practice tests through the GMetrix at home solution.
View a prerecorded session.
MeasureUp Practice Tests
MeasureUp offers PMI Project Management Ready and other IT related practice tests. In this session, you’ll learn how to access your organization’s MeasureUp account and create practice tests keys for your students.
LearnKey
LearnKey, powered by GMetrix, offers video-based courseware to prepare students for most certifications offered at Certiport. In this live training session, a LearnKey representative will give you an overview of the course and give you steps to get started. There will also be a Q&A.
CCI Learning Products
CCI Learning is a leader in EdTech specializing in interactive courseware, books, certifications, software licensing and educator and trainer solutions. Our expertise in creating content for global certification standards is rooted in our commitment to educational excellence, ensuring our courseware and resources meet the highest standards, preparing learners for success today and into their futures.
XperienceED (XED), our cutting-edge kinesthetic learning platform offers a unique hands-on learning experience that provides the freedom, flexibility and fundamental tools to educate and learn at any pace, any place, any time and on any device.
Click here for instructional videos on XED courses for Critical Career Skills (CCS), Project Management Institute (PMI), Adobe Certified Professional, and Entrepreneurship and Small Business (ESB).
Jasperactive Learning Products
Founded on CCI Learning’s guided instruction courseware, Jasperactive is a Microsoft Office learning and validation system mapped to the Microsoft Office Specialist Global Standard. Jasperactive also offers products in IC3 Digital Literacy, Intuit QuickBooks, and Adobe Certified Professional.
Labyrinth Learning
QuickBooks Online and QuickBooks Desktop textbooks from Labyrinth Learning include automated project grading, a complete teaching toolkit, access to our digital learning and assessment platform and interactive ebook, and more. Learn about these solutions in the following prerecorded webinars:
Pearson eCourses
The Pearson eCourses are designed to help students prepare for the MOS and IC3 certification exams. It includes materials for the students to study and assignments for them to take. Please see the Pearson support page for help with eCourses.
BrainBuffet Webinars
Check out BrainBuffet’s monthly webinars to help you get the most out of their content. The webinars will cover a variety of topics for the content on the BrainBuffet platform including classroom setup, student engagement, and teacher resources. For more information, to find dates, or to subscribe please check out this page.
NFTE eCourses
Network for Teaching Entrepreneurship (NFTE) is an international nonprofit that activates the entrepreneurial mindset in young people and builds their knowledge about business startup. NFTE’s ESB Prep and Start it Up online courses align directly to the Entrepreneurship & Small Business (ESB) exam objectives, and include access to the Entrepreneurial Mindset Index quiz. These courses are delivered in Canvas.
View a pre-recorded training on NFTE’s ESB Prep course
Contacting support
If you have any questions related to these trainings, or are experiencing issues connecting to a session, contact customer service.