Webinar training sessions

Training sessions are held via an online webinar in conjunction with a conference call. You will be able to see the trainer's desktop as he or she demonstrates the various aspects of exam delivery, account management, and other training topics.

We recommend that any Certiport Authorized Testing Center (CATC) staff involved in the administration or delivery of Certiport exams or Learning Products attend all applicable training sessions.

Training topics

Account Management

All new CATCs are strongly encouraged to attend this training.

The Certiport website is used for all your account management and administrative support. This training will cover the different resources and options available to Organization Administrators at our Certiport testing centers, including how to run test reports and add administrators to your account.

Note: A separate web-based delivery solution is used to deliver Mac compatible exams in a native Mac OS environment.

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Console 8

Console 8 is the exam delivery solution for all Certiport exams on Windows-based computers. This includes the delivery of ACA, ACP, ACU, MTA, MCE, MOS, QBCU, ESB, TCA, and IC3 exams.

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eCourses

The eCourses are designed to help students prepare for the MOS and IC3 certification exams. It includes materials for the students to study and assignments for them to take. This training will cover step by step instructions demonstrating teacher and student registration, course creation, student enrollment, and basic overview of the MOS 2010, MOS 2013, MOS 2016, and IC3 eCourses.

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My Graphics Lab

My Graphics Lab is an eCourse that helps students learn and prepare for the ACA certification exams. In this training we will be going over step by step instructions demonstrating teacher and student registration, course creation, student enrollment, and a basic overview of My Graphics Lab.

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GMetrix Practice Tests

GMetrix is a Certiport partner that provides a number of practice test programs that enhance learning through self-paced practice questions, build familiarity with the testing environment, enhance confidence towards actual certification exams, and better prepares test candidates to pass certification exams. This training will cover the creation of access codes and account management.

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LearnKey

LearnKey offers video-based courseware for our MOS, IC3, MTA, and ACA exams, most of which are offered on the GMetrix platform. In this training, a LearnKey representative will give an overview of the product including key features and navigation as well as steps to get started. There will also be a Q&A.

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Prerecorded sessions

Prerecorded sessions have been created for CATCs that may not be able to attend the live sessions. A video on each topic is available below through the "join.me" online program.

Note: The prerecorded videos can only be accessed using the Chrome or Firefox browsers.

Training dates and times

Training is free, and no pre-registration is required. For optimal performance, please access the training sessions using Microsoft Windows and Internet Explorer. Trainings will not be held on dates when the Certiport offices are closed.

Please click on a time* below to enter the training. Sessions are accessible 5 minutes prior to the starting time.

*Daylight Savings Time is observed at the Certiport office located in American Fork, Utah. Due to this, all actual start times will be in either Mountain Standard Time (MST) or Mountain Daylight Time (MDT), under the blanket of the standard Mountain Time (MT) Zone.

  • 2017: March 12th through November 5th use MDT
  • 2017: November 6th to December 31st use MST
  • 2018: January 1st through March 10th use MST
  • 2018: March 11th through November 4th use MDT

How to Connect: We employ an online screen-sharing program called "join.me". Clicking any of the links below (except LearnKey**) will automatically enter you into the training session in order to see the presenter's shared screen.

To obtain audio you will need to click on the phone icon in the top left-hand corner of the page once inside the session. The icon will have you either call in using the internet (if you have a headset), or call in via telephone using the number provided when selected.

Traning session Day of week Morning webinar Afternoon webinar Prerecorded sessions
eCourses Occurs every Monday: 9:00 am MT
Click here to join
2:00 pm MT
Click here to join
eCourses
GMetrix
Occurs every Tuesday: 9:00 am MT
Click here to join
2:00 pm MT
Click here to join
GMetrix
Account Management
Occurs every Wednesday: 9:00 am MT
Click here to join
2:00 pm MT
Click here to join
Account Management
Console 8
Occurs every Thursday: 9:00 am MT
Click here to join
2:00 pm MT
Click here to join
Console 8

LearnKey

Traning session Day of week Tuesdays Thursdays
LearnKey
Occurs every Tues & Thurs: Join: 1:30 - 2:00 pm MT Join: 4:30 - 5:00 pm MT

LearnKey conference details

Phone: 800-865-0165, Ext 501
Conference Number: 10100#
Meeting ID: 628-173-637

**Note: LearnKey sessions occur on a different frequency and utilize a different screen-sharing utility than the other sessions listed above. No prerecorded session is available.

Contacting support

If you have any questions related to these trainings, or are experiencing issues connecting to a session, contact the NSS Team. For all other issues, contact customer service.

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