Webinar training sessions
These sessions provide step-by-step instructions and best practices for various support topics including exam delivery, setup, maintenance, and account management. For detailed information on these topics, please see our
Quick Reference Guides.
We recommend that all Certiport Authorized Testing Center (CATC) staff involved in the administration or delivery of Certiport exams, practice tests, or learning products review all applicable training sessions in either live or pre-recorded formats.
Live Training Sessions | Pre-Recorded Training Sessions
NEW! Live training sessions
Starting in 2022, Certiport is offering live sessions on a variety of onboarding and support topics. Sessions will include topics such as Adobe LITA, best practices for testing, Compass setup, purchasing, learning products, and more. Please check the calendar for all upcoming events.
Using the calendar
Click the WebEx calendar link below, click the meeting topic you are interested in, click the "Register" button, and an email will be sent to you with more information. When you click the join link in your email invite you will be prompted to install the meeting app, or you can download the app in advance here (recommended).
Important: You do not need to create a WebEx login or enter a password to register or join our events, but you will need to download and install the meeting app or dial in by phone.
Can't attend a live session? Don't worry, we'll be recording the sessions and posting links to them here so you can catch up on anything you missed.
Previous live session recordings
Pre-recorded training sessions guide
General Certiport topics:
Learning product-specific training sessions:
Note: Some prerecorded videos can only be accessed using the Chrome or Firefox browsers and may require you to download and install a web plugin.
Pre-recorded training sessions
Registering a CATC
If you are brand new to Certiport and need guidance on creating and registering a Certiport Authorized Testing Center (CATC) please review this video.
Account Management
All new CATCs are strongly encouraged to review this training.
The Certiport website is used for all your account management and administrative support needs. This training will cover the different resources and options available to Organization Administrators at our Certiport testing centers, including how to run test reports and add administrators to your account.
Exam Groups
An Exam Group number is a unique identifier that can be set up to track a Test Candidate’s exam results and open up additional reporting features.
Compass
Compass is an Internet-based testing solution for Certiport clients and has a Windows and a Mac version*. Candidates will launch Compass and sign in to their Certiport account to take an exam. This Internet-based delivery model eliminates the high-level Admin requirements and requires minimal software installation at the test center.
*Note: Compass exam availability varies by supported operating system; see our Technical Requirements page for more information and see our Quick Reference Guides page for detailed install & setup guides.
Exam Administration (proctoring policies)
Learn tips about the act of proctoring exams, ideal testing environments, checking IDs, cheating, and more.
CertPREP (powered by GMetrix) Practice Tests onboarding
GMetrix is a Certiport partner that provides a number of CertPREP practice test programs that enhance learning through self-paced practice questions, build familiarity with the testing environment, enhance confidence towards actual certification exams, and better prepares test candidates to pass certification exams. The training above covers the creation of access codes and account management.
GMetrix Live Training Sessions
Join GMetrix for their weekly support webinar where they will talk about a topic of the week and follow with a brief Question and Answer discussion. Please click the link below to view the calendar and schedule for the upcoming webinars.
View GMetrix Webinar calendar
NEW! CertPREP (powered by GMetrix) at Home solution
GMetrix has introduced a new at home solution. The training below covers the setup and administration of the CertPREP’s practice tests through the GMetrix at home solution.
View a prerecorded session.
LearnKey
LearnKey, powered by GMetrix, offers video-based courseware for Certiport's MOS, MTA, IC3, Adobe Certified Professional, ESB, QBCU, and some ACU exams. In this training, a LearnKey representative will give an overview of the product including key features and navigation as well as steps to get started - there will also be a Q&A.
Jasperactive Learning Products
Founded on CCI Learning’s guided instruction courseware, Jasperactive is a Microsoft Office learning and validation system mapped to the Microsoft Office Specialist Global Standard. Jasperactive also offers products in IC3 Digital Literacy, Intuit QuickBooks, and Adobe Certified Professional.
Labyrinth Learning
QuickBooks Online and QuickBooks Desktop textbooks from Labyrinth Learning include automated project grading, a complete teaching toolkit, access to our digital learning and assessment platform and interactive ebook, and more. Learn about these solutions in the following prerecorded webinars:
Pearson eCourses
The Pearson eCourses are designed to help students prepare for the MOS and IC3 certification exams. It includes materials for the students to study and assignments for them to take. Please see the Pearson support page for help with eCourses.
CADLearning
CADLearning offers a comprehensive library of training for Autodesk applications including in-app videos, exercise files, and assessments. Lessons focus on one concept each for immediately actionable microlearning.
If an additional webinar is needed, contact customersuccess@cadlearning.com to set one up.
Contacting support
If you have any questions related to these trainings, or are experiencing issues connecting to a session, contact the NSS Team. For all other issues, contact customer service.