Contact customer service

Certiport has three ways to contact customer service for Certiport Authorized Test Centers (CATCs) within North America. During holiday hours, support hours may be reduced or closed.

Live chat

Chat is available Monday - Friday: 7am - 5pm (Mountain Time)

Click on the link in the bottom right of this browser.

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Telephone support is available Monday - Friday: 6am - 5pm (Mountain Time)

  • (888) 999-9830 option 1
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This form is intended for Certiport Authorized Test Centers (CATCs) inside North America only. If you are located outside of North America, please contact one of our Solution Providers for assistance.

We aim to respond within one business day of receiving your query. Please complete all of the fields marked with an asterisk (*).

If you do not know your Certiport credentials, please use our automated tools to recover your username or password.

What is going on?

In order to assist you as quickly as possible, please be as specific as possible.

About you

  • Is the above email address different from your Certiport profile?

  • (on your Certiport profile)

Certiport information

Technical information

  • Do you have complete local admin access to the machine? *

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