Exams from Home Updates & Support

Use this page to view detailed information on upcoming updates to the Exams from Home delivery solution, as well as to identify any current issues, support channels, and points of contact for EFH.

Note: Live support for North America is only available Monday through Friday, 6am to 5pm Mountain Time (MT). Exams from Home is not available during periodic maintenance, please see our scheduled outages for more information.

Exams from Home | Exam Administration | Test Candidate | Checklist | Exams List | Updates & Support


Top Issues for Exams from Home:

VM Freezing & Next Button Visibility



Contact Support Inside North America

Certiport Authorized Testing Centers (CATCs)

Test Candidates

Important: If you are currently in an Exams from Home session and have an issue please contact your Exam Administrator (Proctor) immediately.

  • For questions about your exam session date or time, please contact your Exam Administrator (Proctor)
  • For user training, please see the Test Candidate page
  • For general inquiry about the Exams from Home solution, please contact Customer Service for Test Candidates

Contact Support Outside of North America

Certiport Authorized Testing Centers (CATCs) & Test Candidates

  • For users outside North America please contact the Solution Provider in your region