Exams from Home Support

Use this page to identify the proper support channels and points of contact for the Exams from Home solution.
 

Note: North American support is only available Monday through Friday, 6am to 5pm Mountain Time (MT). Also remember to view our holiday hours. Exams from Home is not available during periodic maintenance, please see our Schedule 3 outages for more information.

Exams from Home | Exam Administration | Test Candidate | Checklist | Exams List | Support

EFH Top Issues:

We are actively working through some technical problems in Exams from Home this week. If you have the flexibility to reschedule your exams for another day, it may be advisable to do so until we are able to resolve these problems.


Contact Support Inside North America

Certiport Authorized Testing Centers (CATCs)

Test Candidates

Important: If you are currently in an Exams from Home session and have an issue please contact your Exam Administrator (Proctor) immediately.

  • For questions about your exam session date or time, please contact your Exam Administrator (Proctor)
  • For user training, please see the Test Candidate page
  • For general inquiry about the Exams from Home solution, please contact Customer Service for Test Candidates

Contact Support Outside of North America

Certiport Authorized Testing Centers (CATCs) & Test Candidates

  • For users outside North America please contact the Solution Provider in your region