System & technology updates: Archive

This page contains a listing of the archive of past updates and release notes.

Compass Cloud BETA: March 28, 2024

March 28th, 2024 (Required) - Released

Languages: See the Compass Cloud exams list page

View Compass Cloud (BETA) detailed release information

Release Overview

Compass Cloud BETA Update Information:

These updates were made available on Thursday, March 28th, 2024. This monthly maintenance release includes some minor improvements to the system, bug fixes, and performance issues. No action will need to be taken by the user to receive these updates. The following items were released:

**Compass Cloud Release Details**
Titletype	Release Notes
CATC w/ no Payment option	CATC’s were required to have a payment option available to schedule an exam session. This feature allows a CATC to select the “User assigned voucher” payment method which doesn’t require the center to have any other form of payment. Candidates will need to associate their voucher to this session by logging into Certiport.com and locating the user assigned voucher and then connecting it to the exam session by using the Access code provided by the exam session creator or proctor.
Mobile support improvements	Continue to make it easier to use a mobile device to schedule, manage and group proctor sessions.
Display appropriate message when site license isn’t accepted	Displayed appropriate message.
Update email content	We’ve noticed that some customers are overbooking their sessions and have updated the email to indicate that they should only book for as many candidates that they expect to be in that session. Please edit the session and remove additional seats before the session starts. This will help keep costs low so we can continue to provide this solution without additional fees.
Display date in localized language	To make it easier for our global customers, we have localized the date when scheduling an exam session, as well as adding it to the email localized.
Display appropriate message when payment isn’t available	If there isn’t sufficient payment display an intuitive message to the user.
Time field is enabled, but should be locked	Fixed.
CHT Autodesk 2022 maintenance	Fixed.
Updated Compass Cloud icon & name in program uninstall area	Fixed.
While editing a session you may get a system error message	Fixed.
Display Autodesk version correctly in the UI	Fixed.
"Need help" button is blank	Fixed.
Candidate role used in Japan is not recognized	Fixed.
Access code field is not working properly if entered correctly	Fixed.

Please Note: Our next Compass Cloud release is planned for April 18, 2024.

Compass UI/UX Update: March 20th, 2024

March 20, 2024 (Required) - Released

All Compass UI languages

View Compass UI/UX detailed release information

Release Overview

Compass UI/UX Update Information:

These updates to the Compass UI/UX (CPWeb) were made available on Wednesday, March 20, 2024. They will not require any action by the end user to receive them.

**Compass UI Release Details**
Titletype	Release Notes
Support for new Microsoft Office Versions	We have updated Compass to be able to identify and display the latest Microsoft Office version details on the System Check page.
Programs in alphabetical order	Our Certification Programs are now being displayed in Alphabetical order when filtering.
Incompatible Exams in Compass for Mac	We have fixed an issue that was incorrectly listing some exams on Compass for Mac that cannot be delivered in a Mac environment.

Please Note: Our next Compass UI/UX release is planned for April 17, 2024.

Portal Update: March 27th, 2024

March 27, 2024 (Required) - Released

All Portal UI languages

View Portal detailed release information

Release Overview

Portal Update Information:

These updates were made available on Wednesday, March 27, 2024. They will not require any action by the end user to receive them. Portal comprises the authenticated (logged in) areas of www.certiport.com. This update includes performance enhancements and some bug fixes.

**Portal Release Details**
Titletype	Release Notes
Update PMI Project Management Ready Certificate	An updated Project Management Ready certificate is now available.
Update Unity Certified User Certificate	An updated Unity certificate is now available and ready to show off.
Email Updates	Portal will now send all emails from noreply@certiport.com – please make sure these emails are not getting caught in your spam filters!
Exam Group & Skills Summary Report PDFs	An issue preventing these reports from being displayed in Portal under the Exam Group Reports menu has been resolved.
Compass Cloud Support	Multiple updates have been completed to support upcoming Compass Cloud features.

An updated Portal experience has begun!

Please Note: Our next Portal release is planned for April 17, 2024.

Compass Cloud BETA: February 22, 2024

February 22, 2024 (Required) - Released

Languages: See the Compass Cloud exams list page

View Compass Cloud (BETA) detailed release information

Release Overview

Compass Cloud BETA Update Information:

These updates were made available on Thursday, February 22nd, 2024. This monthly maintenance release includes some minor improvements to the system, bug fixes, and performance issues. No action will need to be taken by the user to receive these updates. The following items were released:

**Compass Cloud Release Details**
Titletype	Release Notes
Updated Emails with localized strings	Updated new strings in the exam session notification update and confirm emails that are sent out to the session creator.
Preferred language	When scheduling an exam session, the language will be set to the user preferred language setting in Portal.
Updated emails	Added the following verbiage to the notifications emails sent: “Exams in Session: Number of candidates must be accurate.” It is very important to select the correct number of candidates per session. Charges may apply if sessions are left unattended.
Display all supported versions of Autodesk	Autodesk exams were all launching using the 2022 Autodesk software. Now you can select the exams specific to the version of software you would like to launch.
Updated exam details page	Added the following note: “Payment per seat will be locked upon session submission.”
Add Test Center ID to scheduling	The Test Center ID has been added to the scheduling tool, to make it easier to identify the correct center.
Review page may display the wrong time	It’s possible that the review page displays the wrong time. This issue has been fixed.
Time zone field may not clear properly	If you change the test center, the time zone field was not clearing properly. This issue has been fixed.

Please Note: Our next Compass Cloud release is planned for March 21, 2024.

Exams from Home Update: February 26, 2024

February 26, 2024 (Required) - Released

Languages: See the EFH exams list page

View Exams from Home detailed release information

Release Overview

Exams from Home Update Information:

These updates were made available on Monday, February 26th, 2024. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally, the following items were released:

**EFH Release Details**
Titletype	Release Notes
VM limit exceeded for scaleset issues	Fixed.
Lab Manager to allow Compass Cloud sessions during EFH downtime.	Fixed.
Unity VR Developer exam missing.	Added.

Please Note: Our next Exams from Home release is planned for March 25, 2024.

Compass UI/UX Update: February 21, 2024

February 21, 2024 (Required) - Released

All Compass UI languages

View Compass UI/UX detailed release information

Release Overview

Compass UI/UX Update Information:

These updates to the Compass UI/UX (CPWeb) were made available on Wednesday, February 21, 2024, Mountain Standard Time. They will not require any action by the end user to receive them.

**Compass Release Details**
Titletype	Release Notes
Accessibility Improvements	Improvements were made for users who implement the Aquatic or Desert high contrast modes in Windows.
Update Accommodation Information	We have added some clarity to the Accommodations messaging that is shown when an exam is ready to be launched.

Please Note: Our next Compass UI/UX release is planned for March 20, 2024.

Portal Update: February 21, 2024

February 21, 2024 (Required) - Released

All Portal UI languages

View Portal detailed release information

Release Overview

Portal Update Information:

These updates were made available on Wednesday, February 21, 2024. They will not require any action by the end user to receive them. Portal comprises the authenticated (logged in) areas of www.certiport.com. This update includes performance enhancements and some bug fixes.

**Portal Release Details**
Titletype	Release Notes
CSB Congratulations Email	We have updated the email that candidates receive when they complete a CSB Exam.
New CAP Admin Tools	Users with the CAP Admin role can now unblock exams without contacting Certiport’s Technical Support. See our Webinars page for training.
Adobe Specialty Credential Update	The expiration date for Adobe Specialty credentials have been updated to more accurately reflect the period in which they were achieved.
IT Specialist Congratulations Email	We have updated the email that candidates receive when they complete an IT Specialist Exam.
User License Assignment Error	An extreme edge case that triggered an error when assigning a User License has been resolved and will no longer occur.
Delayed Badges	Badge delivery was interrupted between 21 January and 7 February, 2024. If you have not received a badge that you were expecting, please contact Customer Support.

An updated Portal experience has begun!

Please Note: Our next Portal release is planned for March 20, 2024.

Compass Cloud BETA: 1-25-24

January 25, 2024 (Required) - Released

Languages: See the Compass Cloud exams list page

View Compass Cloud (BETA) detailed release information

Release Overview

Compass Cloud BETA Update Information:

These updates were made available on Thursday, January 25th, 2024. This monthly maintenance release includes some minor improvements to the system, bug fixes and performance issues. No action will need to be taken by the user to receive these updates. The following items were released:

**Compass Cloud Release Details**
Titletype	Release Notes
Chromebook Support	Modern Chromebook devices and OS is now supported. See systems requirements for details. Note: Candidate machine must download the Compass Cloud app from the Google Play store.
Upgraded front-end UI to Angular 16	This upgrade includes security patches and other performance related improvements that will improve the time it takes to loads a page.
Improved error message handling in the Candidate app	Added additional error message handling to improve the usability of the candidate app.
Accommodations column not showing correctly for the candidate	Fixed
Exam Group displaying invalid error message	Fixed so that if you enter an invalid exam group that an accurate message appears.
Update Proctoring screen show appropriate accommodation	Double Time should be displayed as "Double-Time." +30 min should displayed as "Additional 30 Minutes" If None should Display "None"
Update the Fav icon in the browser tab	Compass Cloud logo/icon has changed to a new version.
Exam group not displaying message in edit session mode	Fixed
Cookie preference link missing	In the Scheduler UI the cookies preferences was missing.
Added Alert Banner on Session Summary	The Alert banner will include information about payment and that the candidate seats can be changed prior to the start of the session. Once the session is locked, unused payment for that session will be returned within 4 hours. Please be as accurate as possible when choosing seat counts.
Delay when click Start session	Fixed
Session Schedule to sort descending	Fixed

Please Note: Our next Compass Cloud release is planned for February 22, 2024.

Compass Cloud BETA: 12-14-23

December 14, 2023 (Required) - Released

See update details

View Compass Cloud (BETA) detailed release information

Release Overview

Compass Cloud BETA Update Information:

These updates were made available on Thursday, December 14th, 2023. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. The following items were released:

**Compass Cloud Release Details**
Titletype	Release Notes
Improved error codes and descriptions	Add more detection for different types of error to improve the messaging to the end user.
Update Candidate & Exam information page	Update the following: Language now shows the full name instead of abbreviation; Accommodations updated to be clear.
Updated Translations	Updated translations in the language picker so that they are more accurate.
Updated messaging on candidate seat	Updated the messaging to be clearer about the importance of select accurately the number of candidates per session.
Email does show exams in session	Updated the email so that the exams show up properly in the email.
Unexpected error when entering exam group	Fixed defect that occurs when entering an invalid exam group.
Stepper shows error	Fixed so that validation and input errors appear properly.
Detect time zone automatically	Added support to the scheduling tool so that your time zone is autodetected.

Portal Update: 11-15-23

November 15, 2023 (Required) - Released

All Portal UI languages

View Portal detailed release information

Release Overview

Portal Update Information:

These updates will be made available on Wednesday, November 15th 2023. They will not require any action by the end user to receive them. Portal comprises the authenticated (logged in) areas of www.certiport.com. This update includes performance enhancements and some bug fixes.

**Portal Release Details**
Titletype	Release Notes
Meta Certificates & Badges	The Meta exam has been connected to the appropriate certificate artwork and badge and will be issued when a candidate passes their certification exam.
Microsoft Office Specialist 365 Associate Certificate Date is Incorrect	A bug that was causing an incorrect date to appear on the bundled associate certificate has been resolved.
Portal → Compass Cloud & Candidate Vouchers	Portal now supports Compass Cloud sessions in using Vouchers that are assigned directly to Candidates.
Unity VR Developer Change	The Unity VR Developer Specialization has been removed in preparation for a new standalone VR Developer exam.
Portal → Compass Cloud Payment Types	Portal has updated the payment types that are displayed in Compass Cloud to distinguish between Inventory and Site Licenses.
Portal → Compass Cloud Site Licenses	Portal now provides detailed error information on expired Site Licenses for Compass Cloud to display.
Portal → Compass Cloud Site License Warning	Portal now provides detailed error information on expiring Site Licenses for Compass Cloud to display.
Intuit Personal Finance Certificate	The Intuit Personal Finance Certificate has been connected to the appropriate artwork and will be issued when a candidate passes their certification exam.
Unable to Unassign a License	A defect that was causing a site-license to inaccurately reflect usage, due to Compass Cloud reservations, has been resolved

An updated Portal experience has begun!

Please Note: Our next Portal release is planned for February 14, 2024.

Compass Cloud BETA: 11-15-23

November 15, 2023 (Required) - Released

See update details

View Compass Cloud (BETA) detailed release information

Release Overview

Compass Cloud BETA Update Information:

These updates were made available on Wednesday, November 15th, 2023. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally, the following items were released:

**Compass Cloud Release Details**
Titletype	Release Notes
Site License agreement detection	If a site license agreement is expired, or you are trying to schedule an exam session past the expiration date of the agreement we will display appropriate messaging so this can be resolved before it impacts a scheduled session.
Language picker doesn’t have a scroll bar	Add scroll bar so you can scroll through the list of languages.
Updated desktop icon to show name “Compass Cloud”	This requires an install/re-install of the Compass Cloud candidate installer – will not update automatically.
Update description for accommodation types	In the Exam information screen in the candidate flow, updated the accommodations types to say: Double-Time Additional 30 Minutes

Please Note: Our next Compass Cloud release is planned for December 7th, 2023.

Compass Cloud BETA: 10-26-23

October 26, 2023 (Required) - Released

See updated details

View Compass Cloud (BETA) detailed release information

Release Overview

Compass Cloud BETA Update Information:

These updates were made available on Thursday, October 26th 2023, Mountain Daylight Time. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally, the following items were released:

**Compass Cloud Release Details**
Titletype	Release Notes
Program list not updating	If you change the language, the program list is not updating to show the appropriate available programs in that language.
Updated error message toasts	Improved error message toasts displayed to the end-user for more clarity if an issue is encountered.
Start session button may not be active	In certain circumstances the “start session” button would not be enabled to start the session. This was a result of the webpage already being loaded, and not auto-refreshed when the session time.

Please Note: Our next planned Compass Cloud release is scheduled for November 16, 2023.

Exams from Home Update: 10-23-23

October 23, 2023 (Required) - Released

See update details

View Exams from Home detailed release information

Release Overview

Exams from Home Update Information:

These updates were made available on Monday, October 23rd, 2023, Mountain Daylight Time. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally, the following items were released:

**Release Details**
Titletype	Release Notes
Ability to quickly resume an exam	If candidate VM is restarted and candidate must resume, they will be taken to the proctor unlock page immediately after logging in.
Automatic refresh after VM restart	Candidate may not realize that they have to click refresh after a VM reboot, so we’ve added an automatic refresh the page when the VM is ready.
Confirmation link may be broken	Fixed issue causing links to be broken.
Enabled ESM Adobe 2023 exam titles	Fixed
Enabled DEU Adobe 2023 exam titles	Premiere Pro (Pr), Photoshop (Ps)
Enabled CHS Adobe 2023 exam titles	Animate (An), After Effect (Ae), Premiere Pro (Pr), InDesign (Id), Illustrator (Ai), Photoshop (Ps)

Compass UI/UX Update: 10-18-23

October 18, 2023 (Required) - Released

See update details

View Compass UI/UX Changes detailed release information

Release Overview

Compass UI/UX Update Information:

Note: After releasing the CPWeb update on September 20, we identified an issue that was blocking candidates with an Office Shared License from launching Microsoft Office Specialist exams, so we made the decision to roll back to the previous release. All items that were part of the September 20 CPWeb release listed below will be included in our next scheduled release on October 18.

These updates to the Compass UI/UX (CPWeb) will be made available on Wednesday, October 18th 2023, Mountain Daylight Time. They will not require any action by the end user to receive them.

**Compass Release Details**
Titletype	Release Notes
Associate a Proctor from System Check Page	Users will now be presented with a link to associate a proctor if there are none.
Compass Release Note Announcement	A new icon will appear in the header of Compass that will link to Release Notes.
Toggle Accessibility Update	We have improved the accessibility options of the Yes/No Toggles for Exam Groups and Payment Options
Championship Accessibility Update	We have improved the accessibility for the World Championship eligibility prompt.
General Accessibility Improvement	We have made it clearer to Screen Readers that an Exam Group or Voucher is required if either toggle has been updated to ‘Yes’.
LAN Settings on System Check Page	Compass LAN Settings are now included on the System Check Page.

Please Note: Our next Compass UI/UX release is planned for November 15, 2023.

Compass Cloud BETA: 10-12-23

October 12, 2023 (Required) - Released

See update details

View Compass Cloud (BETA) detailed release information

Release Overview

Compass Cloud BETA Update Information:

These updates were made available on Thursday, October 12th 2023, Mountain Daylight Time. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally, the following items were released:

**Compass Cloud Release Details**
Titletype	Release Notes
Autodesk Legacy support (2021 & 2022)	Autodesk support for legacy exams is now available in all supported languages with Autodesk exams.
Candidate & exam info page now shows payment method	The type of payment for the exam session is now shown on the Candidate & exam info page, so it’s easy to make sure the right payment was added. This will become more useful as we add more support for user-assigned vouchers and retake vouchers.
Mobile support optimization	Addressed issues on the login, group proctoring, Dashboard – create session, next session and proctoring pages.
Language translations and localization	Updated Korean, Turkish, Thai, and Portuguese strings to improve the overall experience.
Auto-Confirm exam session	When exam sessions are created and will start within a short period of time, the session will be automatically confirmed as part of the process.
Error messages to display error codes	Error messages where appropriate will display error codes to help Technical Support more quickly track down the problem.

Exams from Home Update: 9-25-23

September 25, 2023 (Required) - Released

See update details

View Exams from Home detailed release information

Release Overview

Exams from Home Update Information:

These updates will be made available on Monday, September 25th, 2023, Mountain Daylight Time. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally, the following items were released:
enhancements and some bug fixes.

**Release Details**
Titletype	Release Notes
Improve logic apps performance	Fine tune performance for AutoProvisionCheck and DestroyMachines.
Enhance Remote Spark Gateway to display status	Indicator should be displayed in the header section of the Lab Monitor - View Sessions page. Display Green tick if health is up. Orange if restarting and Red if down.
Database clean up	Cleaning up the database of excess data to keep it running as quickly as possible.
Exam restart not working after 30 min	Fixed
Create exam session fails after changing language	This error has been fixed and Proctors will no longer receive this message but will see all of the candidates in their session.
Autodesk Support for older exams	Updated the Lab Manager DB to save the Autodesk version. More work is still needed to support these exams.

Compass Cloud BETA: 9-14-23

September 14, 2023 (Required) - Released

See update details

View Compass Cloud (BETA) detailed release information

Release Overview

Compass Cloud BETA Update Information:

These updates were made available on Thursday, September 14th 2023, Mountain Daylight Time. This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally, the following items were released:

**Compass Cloud Release Details**
Titletype	Release Notes
Privacy Preference doesn’t remain localized	If privacy preference page is refreshed it will change from language back to English.
Updated localization in Turkish & Korean	Updated the UI strings to address localization issues in both Korean and Turkish languages.
Added error codes to user error messages that may appear	We’ve added error codes to error messages to make it easier for customers to identify and error and report it to technical support.
Pagination was appearing in English	Pagination controls were showing in English instead of selected language.
Application version data in the footer	Application version info will appear in the footer to help customers and technical support identify issues.
Improved mobile view support in Group Proctoring screens	Address padding and alignment issues on mobile view (375x812) resolution.
Updated column headings	Change from ‘&’ to ‘and’

Portal Update: 9-20-23

September 20, 2023 (Required) - Released

See update details

View Portal detailed release information

Release Overview

Portal Update Information:

These updates will be made available on Wednesday, September 20th 2023, Mountain Daylight Time. They will not require any action by the end user to receive them. Portal comprises the authenticated (logged in) areas of www.certiport.com. This update includes performance enhancements and some bug fixes.

**Portal Release Details**
Titletype	Release Notes
New Portal Messaging in Old Portal	Candidates accessing Old Portal will now see messaging that alerts them to the existence of New Portal, and that they may encounter a mixed design experience.
Unity Certification Rebrand	Our Unity Certified User certificates have now been updated to new 2023 versions.
Update Accessibility Timeframe	Candidates will now receive two years of accommodations status on request. This change does not impact any existing accommodation status.
Exclude from EFH	Portal now contains functionality for Certiport support to prevent CATCs from being able to access EFH.
Remove Worldline from Portal Purchasing	A defect has been fixed that was incorrectly displaying an additional payment method for CATCs purchasing via Portal.
Long Address Details caused Purchasing Error	A defect that was causing official certificate orders to fail due to long address data has been resolved.
Cisco Certificate Layout Issue	All Cisco certificates paper sizes will now have candidate names positioned correctly.
Candidate Unable to Add Exam to Group	A problem regarding older versions of exams blocking candidates from joining an exam group has been resolved.
OnVUE Results in Exam Groups	Users will no longer be provided with a link to add an exam group to results achieved via OnVUE.
English Language Learning Products	A new ELL Program tab has been added to the CATC Purchase pages of Portal.
Coming 9/27: New Portal Login Page	Users will now log in to Portal using a new and improved Portal experience.

More updates to the Portal experience will be launched soon!

Please Note: Our next planned Portal release is scheduled for October 18, 2023.

EFH Update: 8-21-23

August 21, 2023 (Required) - Released

See update details

View Exams from Home detailed release information

Release Overview

Exams from Home Update Information:

These updates will be made available on Monday, August 21st 2023, Mountain Daylight Time. They will not require any action by the end user to receive them. This update includes performance enhancements and some bug fixes.

**Release Details**
Titletype	Release Notes
Adobe 2022 Exams not on Lab Monitor	We have fixed a defect that was causing some Adobe 2022 exams to not appear on our Customer Support tool.
Core Limit Alerts	An automated email has been configured to alert teams if our EFH Capacity exceeds 50% for the next hour, or the next 24 hours.
Track Session Create Times	The time an EFH session was created is now logged to provide more detailed reporting.
Incorrect Font on Candidate App	Font styling has been corrected on the EFH Candidate log in screen.
Proctor Error “Unable to retrieve full list of candidates in the session.”	This error has been fixed and Proctors will no longer receive this message but will see all of the candidates in their session.
Lab Monitor accesses Candidate Exam records	Lab Monitor is now able to access Candidate Exam records to provide a more accurate reflection on which part of the exam flow each candidate is experiencing.
Lab Monitor Notifications	Alerts are now sent if Lab Monitor is not responsive or takes an unusually long time to respond.
Chinese Traditional, French, Portuguese Brazilian, and Dutch exams on EFH	Adobe Certified Professional 2022 exams are now available on EFH in Chinese Traditional, French, Portuguese Brazilian, and Dutch
French exams on EFH	Adobe Certified Professional 2023 exams are now available on EFH in French.
Updated PMI Project Management Ready exam on EFH	The PMI exam has been updated on EFH.

Please Note: Our next planned EFH release is scheduled for September 25, 2023.

Compass Cloud BETA: 8-30-23

August 30, 2023 (Required) - Released

All EFH languages

View Compass Cloud (BETA) detailed release information

Compass Cloud Open BETA

Compass Cloud maintenance release: August 30, 2023

This was a minor maintenance release that addressed some stability and performance issues. No action will need to be taken by the user to receive these updates. Additionally the following items were released:

Added error codes to error message. To more easily identify errors that appear in Compass Cloud error codes were added to error messages.
Fixed issue where selected language wasn’t appearing. In some cases the selected language would appear in English.

Portal Update: 8-16-23

August 16, 2023 (Required) - Released

See update details

View Portal detailed release information

Release Overview

Portal Update Information:

These updates were made available on Wednesday, August 21st 2023, Mountain Daylight Time. They will not require any action by the end user to receive them. Portal comprises the authenticated (logged in) areas of www.certiport.com. This update includes performance enhancements and some bug fixes.

**Database Release Details**
Titletype	Release Notes
Null stored as text in Database	An error causing some queries to fail by storing null as a text string instead of the NULL value has been fixed.
Compass Cloud Localization Preparation	We have updated some database fields in preparation for Compass Cloud to become available in ten additional languages.

**Portal Release Details**
Titletype	Release Notes
Create new Portal Endpoints for Lab Monitor	Portal now provides end points for other services to access Candidate Exam records, which will be used for more detailed support.
Certificate Ordering Process Updates	Candidates ordering official certificates will have an updated checkout experience.
Track Session Create Times	The time an EFH session was created is now logged to provide more detailed reporting.
Hide Master Distributor Menu	The Master Distributor Orders menu no longer appears for all CATCs - only Distributor accounts will see this menu item.
IC3 Spark Certificates	Text wrapping has been applied to the Japanese, Vietnamese, Russian, Turkish, Romanian, and Hungarian IC3 Spark Certificates.
Global Compass Cloud Beta	The Compass Cloud Beta menu has been added for all Certiport Authorized Test Centers.
CAP Admin Support Tools	The Contact Support tile for CAP Administrators has been updated to point to Partner specific contact details.
Cisco Pathway Messaging	We have updated the descriptions of the Pathways that involve Cisco Certifications - they are a little meatier now.

An updated Portal experience will be launched soon!

Please Note: Our next planned Portal release is scheduled for September 20, 2023.

Compass Cloud BETA: 8-1-23

August 1, 2023 (Optional Update) - Released

See update details

View Compass Cloud (BETA) detailed release information

Compass Cloud Open BETA

Certiport is inviting all of our Certiport Authorized Testing Centers (CATCs) to Open BETA test the new Compass Cloud beginning on August 1st, 2023. Through this Open BETA test, you will have the opportunity to try Compass Cloud and provide feedback on the system before its official release. Your engagement is vital in identifying any potential issues and evaluating performance in a real-world setting. There is no sign up required and you can access the new system in your Certiport Organization Administrator or Organization Member account under the “Exam Delivery” tab.

The Compass Cloud Open BETA will be available in the following languages:

English (en-us)
Chinese Simplified (zh-cn)
Chinese Traditional (zh-tw)
German (de-de)
Spanish LatAm (es-mx)
French (fr-fr)
Indonesian (id-id)
Korean (ko-kr)
Portuguese Brazilian (pt-br)
Romanian (ro-ro)
Thai (th-th)
Turkish (tr-tr)
Vietnamese (vi-vn)

For more information on accessing and delivering exams through the Compass Cloud "Open BETA see our support page.

Compass Local Update 7-26-2023

July 26, 2023 (Required) - Released

All languages

View Compass 19.0.2.1270 detailed release information

Release Overview

Compass Version 19.0.2.1270 Update Information:

This update was made available in all languages on Wednesday, July 26th 2023, Mountain Daylight Time. This update is a major update that includes performance enhancements, security updates and some bug fixes. Additionally, we’ve added support for the following new features:

Secure Browser Update: A mandatory Secure Browser update will be downloaded in the background the first time Compass is launched after the release of this update. This update is approximately 150MB and must be completed before testing.
System Check Page: The System Check page has been expanded to include additional device information that can be useful when troubleshooting any technical challenges.

**Release Details**
Titletype	Release Notes
Secure Browser Update	A new secure browser has been released and must be updated before an exam is launched. This will happen automatically in the background when Compass is launched.
EFH opens new browser window when exam closes	EFH Sessions will no longer open a new browser window at the end of an exam session.
Add localizations for Azerbaijani	Compass Local is now available in Azerbaijani.
Cannot launch exam due to error on proctor screen	A bug was fixed that was causing the CertiportNow service to crash in some situations when SecureBrowser had failed to download correctly.
Compass Error – Required data is missing	A bug has been fixed that was causing some users to see a "Required data is missing" error when logging in to Compass.
Compass failure when launching MOS 2019 exams with Jaws.	A bug has been fixed that was preventing Microsoft Office Specialist 2019 exams from correctly launching when a candidate was also using Jaws screen reader software.
Running processes precheck fails even when Revit is not running.	Compass now confirms that Revit software is not running before proceeding to the next Compass page.
Compass Cloud to Skip Pre-Exam screens	Compass Cloud now ignores all pre-exam screens and navigates the candidate straight to their exam.
Compass error that showed: Unable to cast object type. "System Boolean" to type "Certiport.Data.ExamResults.CandidateResults"	A bug has been fixed that was preventing an exam from being uploaded and shows a System Boolean error. Candidates will now be redirected to their score report instead of seeing this error.
Add Device Readiness section to System Check Page	To assist with Tech Support and troubleshooting, Device Information is now available on the System Check page.

Please Note: Our next Compass Local release is planned for January 2024.

Compass for Windows Update 2-14-2023

February 14, 2023 (Required) - Released

All languages

View Compass for Windows detailed release information

Release Overview

Compass for Windows Update Information:

This update was made available in all languages on Tuesday, February 14th 2023, Mountain Standard Time. This update is a major update that includes performance enhancements, security updates and some bug fixes. Additionally, we’ve added support for the following new features:

Secure Browser Update: A mandatory Secure Browser update will be downloaded in the background the first time Compass is launched after the release of this update. This update is approximately 150MB and must be completed before testing.
System Check Page: The System Check page has been expanded to confirm your Certiport Authorized Testing Center is configured correctly and that your device is compatible with the Compass for Windows software.
Configuration Exams and Exam Previews: Over the coming year, we will be releasing Configuration Exams for a wider range of our Certification programs which will allow Proctors and Technicians to confirm that Compass is installed and configured correctly. These will be available to launch from the updated System Check Page. Exam Previews are designed to decrease Test Candidates' anxiety, while also providing an additional layer of confidence that Compass is installed and configured correctly.

Visit this page often for scheduled updates.

Here are the available options to install the update:

This Compass update was made available on Tuesday, February 14th 2023. For systems set to receive automatic updates no action is needed as the update will download and install automatically.
1. It is recommended that computers are left on the day of the release so that the updates can be downloaded and installed before a candidate launches Compass.
If you are set to receive updates manually, log in to Compass as an Org Administrator or Org Member, select “Updates” from the menu on the left and follow the onscreen prompts.

Compass for Mac Update Information:

No updates available on Tuesday, February 14th 2023.

Compass for Windows Update 10-12-2022

October 12, 2022 (Required) - Released

All languages

View Compass for Windows detailed release information

Release Overview

Compass for Windows Update Information:

We released an update for Compass that was made available in all languages on Wednesday, October 12^th, 2022. This was a minor update that includes performance enhancements, security updates, and some bug fixes. We’ve also added additional support for the following programs:

Microsoft Office Specialist (MOS): Later this year we will be releasing new Microsoft 365 Apps exams. Please check our Products page for the planned release dates of these exams.
Autodesk exam updates (ACU): The Autodesk exams will be updated later this year with improved interface starting with the AutoCAD exam.

Visit this page often for scheduled updates.

Here are the available options to install the update:

This Compass update was made available on Wednesday, October 12^th, 2022. For systems set to receive automatic updates no action is needed as the update will download and install automatically.
1. It is recommended that computers are left on the day of the release so that the updates can be downloaded and installed before a candidate launches Compass.
If you are set to receive updates manually, log in to Compass as an Org Administrator or Org Member, select “Updates” from the menu on the left and follow the onscreen prompts.

Compass for Mac Update Information:

Compass for Mac users will have no action to install the updates.
Note: Compass for Mac does not include support for MOS or ACU exams.

COMPASS UPDATE - 1/26/2022

January 26, 2022 (Required) - Upcoming

All languages

View Compass for Windows detailed release information

Release Overview

Compass for Windows Update Information:

We are releasing an update for Compass that will be available in all languages on Wednesday, January 26th, 2022.

This release includes an update to the post-exam experience where the candidate will be taken to an Exam Summary page. The Exam Summary page will allow the candidate at-a-glance to see the following:

Confirm & modify their email address: After an exam session, important information may be sent to the candidate, and this will ensure we are sending the information to the correct email address.
Exam Session Summary: Candidates will quickly be able to see how they did on the exam and can easily go to the official score report for more details.
Progress earned towards My Pathway: Candidates will be able to see progress towards all pathways the exam is associated with. They can easily explore these pathways from the new Exam Summary screen or log in to our website and explore them at any time.

We will only be releasing English on January 26th but will follow up soon with support for all languages in Compass. It should be noted that the Exam Summary page will not display after any of the Adobe exams. Candidates will still earn progress towards My Pathway for that exam and can view their progress at www.certiport.com

In addition to the Exam Summary page, we have added support for Clever Single Sign-On (SSO) and you will notice a Clever icon on the Compass and Portal login pages. For more information about using this integration please contact your Sales representative.

Here are the available options to install the update:

This Compass update will be made available on Wednesday, January 26th, 2022. For systems set to receive automatic updates no action is needed as the update will download and install automatically.
- It is recommended that computers are left on the day of the release so that the updates can be downloaded and installed before a candidate launches Compass.
If you are set to receive updates manually, log in to Compass as an Org Administrator or Org Member, select Updates from the menu on the left and follow the onscreen prompts.

Compass for Mac Update Information:

For Compass for Mac users, the Exam Summary screen will not be available, but we will be working on support for this soon.

Visit this page often for scheduled updates.

COMPASS UPDATE - 8/31/2021

August 31, 2021 (Optional Update) - Released

All languages

View Compass for Windows detailed release information

Release Overview

Compass for Windows Update Information:

This is a minor update that was made available for Compass on Tuesday, August 31st, 2021.
This update includes:

Accessibility Support for Compass: Compass is now in compliance with the Web Content Accessibility Guidelines (WCAG) 2.1AA.

Microsoft 365 Apps License and Office Compatibility Detection: Compass will be able to detect the type of license that is being used so that Certiport can offer a better experience with all Microsoft 365 Apps license types for the Office software.

Minor Maintenance which includes the following:
- Fixed a security issue that may appear if the Windows Xbox Game Bar process is running before a MOS Microsoft 365 Apps & Office 2019 exam is launched. Note that we suggest that the Xbox Game Bar process is disabled if possible.
- Fixed an issue where an Admin is unable to see all exams in Compass launching as a Candidate.
- The title of the Non-Disclosure Agreement (NDA) to include “terms of use”.

Here are the available options to install the update:

This Compass update was made available on Tuesday, August 31st, 2021. For systems set to receive automatic updates no action is needed as the update will download and install automatically.
- It is recommended that computers are left on the day of the release so that the updates can be downloaded and installed before a candidate launches Compass.
If you are set to receive updates manually, log in to Compass as an Org Administrator or Org Member, select “Updates” from the menu on the left and follow the on-screen prompts.

Compass for Mac Update Information:

This update isn’t available for Mac.

COMPASS UPDATE - 3/2/2021

March 2, 2021 (Optional Update) - Released

All languages

View Compass for Windows detailed release information

Release Overview

Compass for Windows Update Information:

This is a minor update that was made available for Compass on Tuesday, March 2nd, 2021.
This update includes:

Test Result Upload Improvements. This change will allow for results that are not completed to be scored and uploaded, instead of showing an “Incomplete” or “INCO” in the candidate transcript area and in center reports.
General Stability and Performance improvements.

Here are the available options to install the update:

This Compass update was made available on Tuesday, March 2nd, 2021. For systems set to receive automatic updates no action is needed as the update will download and install automatically.
- It is recommended that computers are left on the day of the release so that the updates can downloaded and installed before a candidate starts Compass.
If you are set to receive updates manually, log in to Compass as an Administrator or Member, select “Updates” from the menu on the left and follow the onscreen prompts.

Compass for Mac Update Information:

This update isn’t available for Mac.

Visit this page often for scheduled updates.

COMPASS UPDATE - 1/27/2021

January 26, 2021 (Required) - Released

All languages

View Compass for Windows & Mac detailed release information

Release Overview

Compass for Windows Update Information:

This is a minor update will be available for Compass on Wednesday, January 27th, 2021.
This update includes:

Added support for new versions of Microsoft 365 apps. Microsoft releases new versions of Microsoft 365 apps in the monthly channel. We’ve now added support for versions 2012 and 2201.
Secure Browser Update. Minor maintenance and bug fixes are also included for existing Adobe exams.
General Stability and Performance improvements.

Here are the available options to install the update:

This Compass update will be made available on Wednesday, January 27th, 2021. For systems set to receive automatic updates no action is needed as the update will download and install automatically.
- It is recommended that computers are left on the day of the release so that the updates can downloaded and installed before a candidate starts Compass.
If you are set to receive updates manually, log in to Compass as an Administrator or Member, select “Updates” from the menu on the left and follow the onscreen prompts.

Compass for Mac Update Information:

This update will be available for Compass on Wednesday, January 27th, 2021.
This update includes:

Secure Browser Update.
- Minor maintenance and bug fixes are also included for existing Adobe exams.
General Stability and Performance improvements.

Here are the available options to install the update:

This update will be made available on Wednesday, January 27th, 2021 and will automatically install when Compass for Mac is launched.

View the current updates.

Important

Support links

Exam information