Exams from Home - Test Candidate

This page outlines the processes and best practices for taking Certiport Exams from Home. You will communicate with your Exam Administrator (Instructor) to administer a session of the Compass exam software in a virtual machine (VM). The virtual sessions will be tailored to the exams you signed up to take, and the Compass software will not require any setup, download, or configuration.


Exams from Home | Exam Administration | Test Candidates | Autodesk | ADA | Exams List | Support

Important info

Please review these instructions in advance of your scheduled exam time. If you have any questions about this guide please contact your Exam Administrator (Instructor).

  • Review the Tutorial of the exam you signed up for prior to your appointment
  • You will need your Certiport login/username and password. Please have this information ready before your scheduled exam time. If you have lost your username or password click here
  • Review the user training below
  • Ensure exam security by strictly adhering to the following:
    • If possible, find a space to take your exam without distractions or other people
    • No mobile or other computing devices are allowed
    • No recording devices are allowed (this includes paper, pens, pencils, cameras, etc.)
    • Close all open browsers and applications prior to the exam
    • Have other household members refrain from using the internet during your exam session

Important: Accessing anything other than the exam during testing will invalidate your exam and you will be removed from the session. These actions will result in a failed exam and suspension of your Certiport account.

Technical requirements (Test Candidate)

Test Candidates will adhere to the requirements listed below regardless of the delivery model chosen by the testing center (Self-Service or Single-Service).

  • Laptop or Desktop with Windows 10 or Mac OSX Sierra 10.12 or higher
  • Chromebooks with the most current OS - Not supported for Autodesk exams
  • Keyboard and mouse
  • Recommended minimum screen resolution of 1280 x 800
  • The preferred internet browser is Chrome. Internet Explorer, Edge, and Safari are also acceptable
  • A bandwidth download speed of at least 5Mbps*

*Important: Before using the Exams from Home product, we strongly encourage all Test Candidates to test their bandwidth to verify it is adequate and ensure the session will not be interrupted. A reputable third-party site you may use is www.speedtest.net. Ensure other members of your household are offline during the bandwidth test and during your actual exam session.

User training

Test Candidate User Guide

Errors & troubleshooting

If you should lose internet, experience an error, or otherwise lose connection with the virtual session, simply click on the link that your Exam Administrator (Instructor) provided to you to reconnect. If necessary, reboot your computer and then click the link again. If your outage is prolonged, or you experience an unrecoverable error, please contact your Exam Administrator (Instructor) immediately.


Exams from Home | Exam Administration | Test Candidates | Autodesk | ADA | Exams List | Support

Frequently asked questions

Q: What if I have not received my session hyperlink by the time my session has begun?
A: If you have not received your session hyperlink by the start of your scheduled session please contact your Exam Administrator (Instructor) immediately.

Q: How do I communicate during the exam launch?
A: The virtual session is a Windows 10 desktop and the application Notepad will be open on the desktop. Use the blank Notepad instance to communicate back and forth with the Exam Administrator. Important: DO NOT ENTER ANY PERSONAL INFORMATION INTO THE NOTEPAD DURING YOUR TESTING SESSION. If you provide any personal information in the Notepad during your testing session, the Certiport representative will immediately terminate the exam session.

Q: I require an ADA accommodation; can I still apply for one with Exams from Home?
A: Yes, please contact your Exam Administrator (Instructor). Certiport is committed to ensuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Certiport is committed to providing access for all individuals with disabilities.

Certiport and its Authorized Testing Centers require advance notification of requests for accommodations as well as a reasonable amount of time to review and implement such requests. Certiport and its CATC's are not obligated to accommodate examinees with language limitations unrelated to a documented disability (e.g., English as a second language, literacy) nor to provide unlimited time for the completion of exams that are designed to certify not only knowledge but also efficiency in the use of computers. For more information see our ADA page.