Exams from Home - Checklist

Have you reviewed the videos and guides? It is important to review both the video summaries as well as the detailed PDF guides in order to understand how the Exams from Home solution works. We also recommend that Exam Administrators (Instructors) also review the training materials for the Test Candidate so you better understand what they will need to know prior to testing.

Have you scheduled your session yet? Ensure that you have scheduled and verified your session times, and that you are aware of when each of your Test Candidates are scheduled to take their exam. 

Ensure the Test Candidate knows the program and exact exam names they are registered to take (e.g. Microsoft Office Specialist MOS Excel 2016).

Has the Test Candidate reviewed the exam tutorial? The exam tutorial is a set of instructions on how to navigate through the exam that appears prior to the exam timer when sitting for a live exam. Certiport has the tutorials for all of our exams posted as PDFs on our site so they can be reviewed offline, prior to a live exam session. This will let the candidate skip through the live exam tutorial during their actual session in order to save time.

Are your Test Candidates part of an Exam Group? Ensure that your Test Candidates know the correct name/number of the group prior to testing. After logging in to Compass and selecting their exam program during their scheduled session, they can either select the Exam Group from the dropdown, or manually enter the name. If Exam Groups are not being used, this section can be left blank.

Both the Exam Administrator (Instructor) and the Test Candidate should verify they know their current username and password and validate they are correct by logging in at www.certiport.com. Once logged in, check that it is the correct profile they wish to use for an Exams from Home session:

For the Exam Administrator

• The person that schedules the exam does not have to be the one that administers the exam (Self-Service model only). Ensure that the user assigned to administer the session is registered as a Proctor and is associated to the CATC that is administering the exams.

For the Test Candidate

• Have the Test Candidate try out their credentials by logging in to www.certiport.com prior to their scheduled session. If they have lost their credentials, please use the recover password feature on our site. After logging in, they should double-check the transcript to ensure it is the correct profile they wish to associate their exam results towards.

Does your CATC have available licenses, inventory, or vouchers to cover the exams you have scheduled?

• Log in at www.certiport.com as an Organization Administrator or Organization member. Mouse over the "MyCertiport" tab and click the dropdown for the desired payment method. Ensure that you not only have the appropriate quantity, but that the program license is also active (indicated in the status).

Are your Test Candidates using vouchers?

• If your Test Candidates are using vouchers, you can avoid having them remember the number or making mistakes entering the code by asking them to pre-assign the voucher to themselves prior to their scheduled session. By doing so, they would simply need to click their voucher code from the dropdown during the exam launch pathway.