Using your Volume License

All test candidates, teachers, proctors, and test center administrators must create a basic profile to get started.

How to Register a Certiport User Account:

 

1. Register as a new user.
2. Complete all the fields on the Welcome page including the selection of your default language.
   • The item selected here will cause any pages within our website that have translations to appear in the language chosen. Please note that not all pages have been localized, and that the default language will be English.
3. Next, complete the Account Setup page.
   • The credentials entered here will be used not only to access your account, transcripts, reports, and other tools within the website, but will also be used to begin all Certiport-based certification exams and practice tests.
4. The Personal Information page is next. Here you will enter items such as your email address and phone number.
5. On the Profile page, you will answer some questions related to your status as a student or educator.
   • When you click "Submit" on the Profile Page your account will be created and you will be sent an email confirmation with your Username.
6. Next, complete the Purpose page. If you will be taking an exam, checkmark the box that says "Take an exam or prepare for an exam". If you will be proctoring an exam, checkmark the box that says "Register to become a Proctor." If you will be performing an administrative role at the testing center, leave both boxes unchecked and click next.
   • You may perform multiple roles at a testing center, checkmark all that apply
7. Complete the Program Registration page (test candidates only). Click on the "Register" button for each exam vendor in which you will be taking an exam. Here you can use your Certiport profile information to populate your exam vendor account, which will sync all future certification and transcript data with the test provider. If you have an MC ID with Microsoft, enter it here. If not, one will be assigned to you with your registration.
   • You may also be asked to sign the vendor's own non-disclosure agreements while registering.
   • This profile page can be accessed at any time to register for additional programs.
8. Finally, complete the Summary page by reviewing the information and clicking "Finish".

After the Summary page you will be signed into the website for the first time and be taken to the home page of the Test Candidate role.

To learn about additional roles and their functions, see the section on this page for Step 5: Set up a CATC.

Prior to becoming a CATC, we recommend you review your institution's technical environments against those required to support the delivery of our certification exams. Please refer to the Step 7: Technical requirements. You should also review all policies and procedures.

This section outlines the preliminary steps that the administrator should follow to register their organization as a Certiport Authorized Testing Center (CATC).

1. Ensure you have already created a Certiport Account and then begin registration.
2. After logging in, the CATC registration process will begin. Follow the prompts to complete the registration process.
3. You will receive a confirmation email from Certiport with further instructions to verify your account.
4. The person who registers the CATC will also be automatically associated as an Organization Administrator for the account and will receive a separate email verification.

After you have registered your new CATC, it must be activated before you can purchase inventory and begin administering certification exams.

1. In order to have your testing center activated, you must have completed the registration. For instructions on how to register your testing center, see Step 3: Registering a CATC.
2. Once you have completed the registration of your CATC, contact the representative in your territory for assistance with activation.
3. Be sure to provide the representative with the name of your CATC, your CID number, and your name and contact information.

After your CATC is registered and activated, at least one person in your organization will need to become a Proctor in order to deliver exams.

Becoming a Proctor

In order for a user to be added as a Proctor, they must first accept the Proctor Agreement. This can be done during the registration process by selecting the "proctoring" purpose on the last screen. If a user did not select this purpose during registration, they can accept the agreement by following these instructions:

1. Log in to your Test Candidate Account.
2. Click My Profile in the top-right corner.
3. Select the Roles tab.
4. Click Become a Proctor.
5. Read and agree to the Proctor Agreement.

To proctor for a CATC the Organization Administrator must associate you to the center:

1. Log in as an Organization Administrator.
2. Mouse over the Org Profile tab and click on the dropdown for Associations.
3. Using the Find Users field at the bottom of the page, enter the Username of the person you wish to associate to your CATC and click Submit.
4. This search could return multiple results. Locate the matching Username and click it to add it to your associations list.
5. On your CATC's associations list, you must also designate the User to Proctor exams on behalf of your CATC by placing a checkmark next to their name on the list under the Proctor column.

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Additional roles & responsibilities

To assign rights to other members within your organization, such as proctoring, purchasing exams, and reporting capabilities, they need to be added as an association to your center.

To associate someone with your center, they must first have a User Account. View instructions on registering as a new user. Note: Each person will only ever need one User Account, which can be assigned to several different roles.

After creating an association for the user, you will need to determine which roles they should have access to. The roles assigned to each user will determine the tools and functions they will be allowed to use on behalf of your Center.

1. Log in as an Organization Administrator.
2. Under the Org Profile tab, click Associations.
3. Using the Find Users search tool, enter the first name, last name, login, or email address of the person you are adding to your organization, and click Submit.
4. In the results list, click the Last Name of the person you are searching for. This adds them to the associations list.

In the Manage Associations list, select the appropriate role for the person. Organization Member or Organization Administer are chosen with the drop-down box beside the name. Teacher and Proctor roles can be added on by putting a check mark in the appropriate box.

Organization Member

• Download exam delivery software
• Create and manage Exam Groups
• View current CATC inventory
• View organization contacts and profiles

Organization Administrator

In addition to all of the functions of an Organization Member, the Organization Administrator can also perform the following:

• Edit organization profile
• Purchase exam inventory
• Add and edit the CATC's contact lists
• Run reports on testing activity and inventory
• Register to provide Certiport certification exams
• Create temporary user accounts for other individuals
• Add center employees to the organization and select their roles
• Edit the CATC's information that appears on the Certiport Center Public Locator

Proctor

• Administer and proctor certification exams
• Ensure exam security, policies, and fairness

Teacher

• View and manage exam groups
• View and print exam group reports
• Bulk register large groups of test candidates

Before you can use the certification volume license you purchased, it must be assigned to a CATC.

1. Locate the email sent from Customer Service, which includes your purchase information and click on the link entitled Microsoft Certification Site Pack Management Portal.
2. Log in with your Certiport username and password.
3. Click on Select next to your order.
4. Click the + sign to see all of the license assignments.
5. Click Assign.
6. Input the Certiport ID (CID) of the center you want to assign the license to. If you do not know the CID of the center where you would like to assign the license, please input the administrator’s name and contact information so they can be sent instructions on how to assign the license to their center.
7. All of the Organization Administrators who are associated to the assigned testing center will receive email instructions outlining where to go to view the license.

It is important that any new CATC ensure that their current environment meets or exceeds the Certiport recommendations prior to installing exam delivery software. See the list of Technical Requirements for Console 8.

Additional technical requirements are required for:

• Microsoft Office Specialist (MOS) Exams 2016
• Microsoft Office Specialist (MOS) Exams 2013
• Microsoft Office Specialist (MOS) Exams 2010

After you have registered your CATC, activated your CATC, and assigned roles, you would then be able to download the exam delivery software using either the Organization Administrator or Organization Member roles. The exam software you will be using to administer MOS 2016 and MOS 2013 exams will be Console 8.

1. Ensure all Technical Requirements have been met.
2. Download the software from the Console 8 Install Page (Login required) and save the file to the desktop of each computer that will be administering exams.
   •  Note: The install, setup, and use of the Console 8 exam delivery software must be performed under a Windows Administrator account.
   •  Note: The Console 8 download file includes all languages. You will select the default language when installing the software. This is the language of the software user interface and not the exams. Translations within each exam program will have varied availability.
3. Launch the software, log in as an Organization Administrator, and associate it to your new testing center by choosing it in the dropdown list. If you have more than one CATC, select the center that will be administering the exams.
4. Configuring the software:
   • Option 1 - Proxy Access: If your internet goes through a proxy server, the appropriate port, address, and credentials will need to be entered. Click the gear icon to access the options, then click Proxy Access. After applying this option, restart Console 8.
   • Option 2 - Admin Credentials: If you cannot allow a Windows Admin account to be used during exam delivery, you may store the Admin credentials here and log into Windows under a limited user account. By doing so, the Windows Admin credentials will only be accessed when Console 8 is launched. Click the gear icon to access the options, then click Admin Credentials. After applying this option, restart Console 8.
5. Perform all the updates. The software will need both exam and system updates before delivering an exam for the first time. From the Console 8 home screen, click the Updates button and checkmark all that apply to your CATC. After the updates have been applied, restart Console 8.
   •  Note: Some updates cannot be skipped, but you may skip any updates for programs that your CATC will not be delivering. You will not be able to test until all required updates have been applied.
   •  Note: Solutions exist within the Console 8 software for the ease of distribution regarding program and content updates. Refer to the LAN Solution Quick Reference Guide for more information.

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System Test

Prior to launching your first certification exam, there are steps you can take to ensure the most error-free testing environment.

1. Log in to Console 8 as an Organization Administrator or Organization Member.
2. Click on the Diagnostics button. Then click the arrow to begin the Configuration Exam pathway, which is identical to an actual exam launch but will not use any associated inventory, vouchers, or licenses.
3. Click the Certify button, click the Microsoft Office Specialist button, and then click the corresponding Office version that you have locally installed (MOS 2010 or MOS 2013).
4. Select which specific program within the Office suite you would like to test. We suggest running a separate Configuration Exam for each program your CATC will use.
5. The next screen will display many various checklist components of an actual exam launch, but since this is only a Configuration Exam, you may ignore all of these items and simply click the forward arrow to continue.
6. The Configuration Exam will stay live for 10 seconds, at which time you will be returned to the Console 8 screen with a blank score report screen, which indicates a successful rehearsal.

 Note: When launching an actual exam the system will go through a series of diagnostic checks to ensure that no Office programs are open, and other basic checks to ensure test readiness.

Prior to administering your first exam, all CATCs should be familiar with Certiport's exam policies.

• Exam administration policies
• Test candidate eam policies
• Exam scoring policy
• Exam retake policies
• Grievance policy (challenging an exam item)
• Accommodation of disabilities (ADA)
• Non-disclosure agreement (NDA) and general terms of use for certification examinations

This section only covers the test launching process from within Console 8. It does not cover the acquisition, installation, or configuration of the exam delivery software. Refer to the Step 8: Exam software download, install, and setup section.

1. Log out and close any sessions of the Certiport website or other Certiport programs before a test candidate launches the software.
2. Ensure that all Microsoft Office programs are closed before proceeding. In addition to Office, please close all non-essential running programs in an effort to foster the most conflict-free testing environment.
3. Log in to Console 8 as an Organization Administrator to check for pending updates, as that will prevent testing.
   •  Note: A test candidate will not be notified of pending updates until you are about to launch the exam, so it is important for the Organization Administrator to login first and apply any applicable updates before the Test Candidate begins.
4. The test candidate can now launch the exam delivery software, Console 8, by double-clicking the Console 8 shortcut on the desktop.
5. The test candidate will log in using their Certiport username and password and click the Forward arrow.
6. After logging in, the test candidate should make sure their Name appears correctly in the top right-hand corner, and that the correct CATC appears correctly at the bottom.
7. To launch an exam, start by clicking on the green Study / Practice / Certify button, which will take you to the first page of the Certification Pathway, the Activity Page, which is where a test candidate will select a certification exam by clicking on the Certify button.
8. On the next page, the Program Page, the test candidate will choose the program they will be testing.
9. If the test candidate is taking a Microsoft Office Specialist exam, the test candidate will choose the version of Microsoft Office they will be working with on the Suite page.
   •  Note: Only one version of Microsoft Office will be available to select. This will be the version you have installed on that computer.
10. If the test candidate is taking a Microsoft Office Specialist exam, the next step is to choose the Product.
11. Next, the Exam and Test Candidate Information Confirmation page will appear. This is where the test candidate will check this page to ensure their personal info, the exam selection, and the exam language are all correct.
12. After they confirm the information, click the pencil icon to edit the selections under Payment Method. They will select Exam Inventory/Site License.
13. If they have been assigned to an Exam Group, click the Edit button and enter the Group Number. If they are not assigned to an Exam Group, leave this section blank.
14. In the Exam Requirements section on this page, ensure that each item is addressed by having the Test Candidate verify their mailing address, read and agree to the Non-Disclosure Agreement, and confirm they have registered with the program provider of the exam with which they wish to test.
    •  Note: Please complete only one Exam Requirement section at a time. For the Non-Disclosure Agreement, a separate browser window will appear, allowing the test candidate to read it and accept via the browser.
15. The last item to appear in the Exam Requirements section will be the Proctor Authorization. After completing the first three items on this page, the Proctor screen will appear automatically.
16. The exam Proctor, will checkmark the box and enter their credentials after validating the Test Candidate that is taking the exam (as outlined in the Proctor Agreement).
17. After the Proctor enters their credentials and verifies the test candidate, click the forward arrow to move on to the exam launch screen.
18. If no conflicts are found, the software will initiate a quick pre-launch diagnostic. If everything is in working order, click the forward arrow to launch the actual exam.
    •  Note: Please ensure that no Office programs are running prior to launch. If a conflict is found, the screen will indicate so, and allow you to terminate the program.
19. When the exam has been completed, they will be returned to the last page of the Certification Pathway, the Results screen. Here the test candidate can view the exam score, the section analysis, leave comments regarding the testing experience, or view the official score report online, which will allow them to print the results of their exam.
20. When finished, click the arrow next to the test candidate’s name to log out of Console 8.