Webinar training sessions

These sessions provide step-by-step instructions and best practices for various support topics including exam delivery, setup, maintenance, and account management. For detailed information on these topics, please see our Quick Reference Guides.

We recommend that all Certiport Authorized Testing Center (CATC) staff involved in the administration or delivery of Certiport exams, practice tests, or learning products review all applicable training sessions in either live or pre-recorded formats.

Live Training Sessions | Pre-Recorded Training Sessions

Live training sessions

Certiport is offering live sessions on a variety of onboarding and support topics. Sessions will include topics such as Adobe LITA, best practices for testing, Compass setup, purchasing, learning products, and more. Please check the calendar below for all upcoming events and topics.

Live Session video archive

Can't attend a live session? Don't worry, we'll be recording the sessions and posting links to them in the archive below so you can catch up on anything you missed.

Additional pre-recorded training sessions

General Certiport topics:

Learning product-specific training sessions:
Note: Some prerecorded videos can only be accessed using the Chrome or Firefox browsers and may require you to download and install a web plugin.

Registering a CATC

If you are brand new to Certiport and need guidance on creating and registering a Certiport Authorized Testing Center (CATC) please review this video.

Account Management

All new CATCs are strongly encouraged to review this training.

The Certiport website is used for all your account management and administrative support needs. This training will cover the different resources and options available to Organization Administrators at our Certiport testing centers, including how to run test reports and add administrators to your account.

Exam Groups

An Exam Group number is a unique identifier that can be set up to track a Test Candidate’s exam results and open up additional reporting features.


Compass is an Internet-based testing solution for Certiport clients and has a Windows and a Mac version*. Candidates will launch Compass and sign in to their Certiport account to take an exam. This Internet-based delivery model eliminates the high-level Admin requirements and requires minimal software installation at the test center.

*Note: Compass exam availability varies by supported operating system; see our Technical Requirements page for more information and see our Quick Reference Guides page for detailed install & setup guides.

Exam Administration (proctoring policies)

Learn tips about the act of proctoring exams, ideal testing environments, checking IDs, cheating, and more.

CertPREP (powered by GMetrix) Practice Tests onboarding

GMetrix is a Certiport partner that provides a number of CertPREP practice test programs that enhance learning through self-paced practice questions, build familiarity with the testing environment, enhance confidence towards actual certification exams, and better prepares test candidates to pass certification exams. The training above covers the creation of access codes and account management.

CertPREP (powered by GMetrix) Live Training Sessions

Join GMetrix for their weekly support webinar where they will talk about a topic of the week and follow with a brief Question and Answer discussion. Please click the link below to view the calendar and schedule for the upcoming webinars.

View Webinar calendar


NEW! CertPREP (powered by GMetrix) at Home solution

GMetrix has introduced a new at home solution. The training below covers the setup and administration of the CertPREP’s practice tests through the GMetrix at home solution.

 View a prerecorded session.

MeasureUp Practice Tests

MeasureUp offers PMI Project Management Ready and other IT related practice tests. In this session, you’ll learn how to access your organization’s MeasureUp account and create practice tests keys for your students.


LearnKey, powered by GMetrix, offers video-based courseware for Certiport's MOS, IT Specialist, IC3, Adobe Certified Professional, ESB, Intuit, and some ACU exams. In this training, a LearnKey representative will give an overview of the product including key features and navigation as well as steps to get started - there will also be a Q&A.

Live Training Sessions Day of week Tuesdays
Occurs every Tues: Join: 1:30 - 2:00 pm MT

Jasperactive Learning Products

Founded on CCI Learning’s guided instruction courseware, Jasperactive is a Microsoft Office learning and validation system mapped to the Microsoft Office Specialist Global Standard. Jasperactive also offers products in IC3 Digital Literacy, Intuit QuickBooks, and Adobe Certified Professional.

Labyrinth Learning

QuickBooks Online and QuickBooks Desktop textbooks from Labyrinth Learning include automated project grading, a complete teaching toolkit, access to our digital learning and assessment platform and interactive ebook, and more. Learn about these solutions in the following prerecorded webinars:

Pearson eCourses

The Pearson eCourses are designed to help students prepare for the MOS and IC3 certification exams. It includes materials for the students to study and assignments for them to take. Please see the Pearson support page for help with eCourses.

BrainBuffet Webinars

Check out BrainBuffet’s monthly webinars to help you get the most out of their content. The webinars will cover a variety of topics for the content on the BrainBuffet platform including classroom setup, student engagement, and teacher resources. For more information, to find dates, or to subscribe please check out this page.

Contacting support

If you have any questions related to these trainings, or are experiencing issues connecting to a session, contact customer service.